Social Media Community Specialist (Contract)

Social Media Community Specialist (Contract)

United States

Strategy, Insights, & Activation Digital Marketing Activation: Display & Social Media /Remote

Bounteous x Accolite makes the future faster for the world’s most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.

Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.

Social media is critical to building brand love and affinity through customer experience as brands invest in deep, long-term relationships. Bounteous seeks an experienced social media community specialist to help our client partners build those customer bonds. This role fosters and manages one-to-one interactions between a brand and its social commenters.

Role and Responsibilities

    • Contribute to and learn from a team of social media experts
    • Participate in community management, sharing best practices and monitoring channels
    • Copywrite and post creative responses for comments on social posts that channel the brand voice and tone
    • Facilitate positive community discussion on social channels
    • Moderate and flag comments that may put the brand at risk or speak to a community challenge or crisis
    • Identify brand advocates when possible, engage creators and influencers when relevant
    • Implement, track, and report on KPIs to measure performance against strategic goals, identify emerging trends, and provide insights about the drivers of performance
    • Schedule posts from the social media content calendar into a social media management tool or platform, ensuring quality and brand guidelines are met
    • Educate the client and internal teams on social media marketing best practices
    • Add to Bounteous’ social media and social strategy thought leadership
    • Participate in guiding client visioning for how social channels should mature and the client’s social goals

Preferred Qualifications

    • 2+ years of social media experience
    • Strong grammar skills and a passion for accuracy
    • Confidence to implement and optimize community strategy for brand(s)
    • Unquenchable curiosity and passion for social platforms and trends
    • Hands-on experience with social media channels and social media management tools
    • Examples of designing social media monitoring and community management strategy may be required
    • Experience building reports with social media metrics
    • Global marketing experience is a plus
    • Agency experience preferred