Social Listening Specialist

Title: Social Listening Specialist

Location: VA-Remote

JobDescription:

WHO WE ARE: At Fors Marsh, we combine the power of science and strategy to improve people’s lives. Each day, we work with institutions and organizations that seek to disrupt markets, understand and influence behavior, drive action on a national scale, and create positive impact. Our approach extends far beyond our client portfolio—as a certified B Corporation and a 2020 Greenbook Top 50 Market Research Company, we make a difference in our community through corporate-sponsored employee volunteer programs and pro bono partnerships with values-aligned nonprofits. Most importantly, as a 2019-2024 Top Workplace, we are committed to putting people first and foster a culture that reflects that commitment. We are proud to be an equal opportunity employer, and we celebrate diversity and inclusivity as the foundation of a healthy, successful, and innovative work environment. Join us, and together we can work to ensure a better tomorrow.

WHO WE ARE LOOKING FOR: Fors Marsh is seeking a self-motivated, experienced, and innovative team member with a background in social listening and research-level rigor for a position as a Social Listening Specialist to work full-time remotely. The Social Listening Specialist will develop SQL queries, build dashboards, and conduct research via Brandwatch, our in-house social listening tool, to provide analysis and actionable insights for a range of federal clients like Health and Human Services (HHS), National Heart, Lung, and Blood Institute (NHLBI), and the Federal Emergency Management Agency (FEMA) on various issues that impact the public’s health. This individual would function as an analyst supporting a range of research assignments across several projects and cross-functional and multi-disciplinary teams simultaneously. This job is best suited for an individual who is eager to learn more about social listening and how it can be applied to complement traditional formative research methods.

Responsibilities include:

• Data Collection:
  • Support ongoing and ad-hoc data collection efforts using various social listening platform(s), APIs, or third-party solutions.
  • Draft and refine SQL queries to capture social and digital insights on various topics relevant to each project.
• Dashboards:
  • Contribute to creating, editing, and managing client-facing dashboards, on-demand exports, and alerts.
  • Ensure client-facing dashboards are well organized and error-free.
  • Assist internal staff or partners with access to dashboards, data exports, or creating auto-generated alerts or reports.
• Monitoring and Analysis:
  • Utilize features within social listening platforms and other resources to contribute to reports, alerts, or other notifications to detect emerging trends relevant to topics of interest.
  • Support the development of keywords that contribute to research and analyses.
  • Collaborate with the team to draft qualitative research questions and design and implement analyses that best leverage social listening and other data to answer them.
• Reporting and Communication:
  • Assist with developing research reports, briefs, presentation decks, and other internal and external communications summarizing research methods, findings, and implications for strategies and messaging.
  • Communicate effectively and professionally with stakeholders from various backgrounds, including those with scientific and non-scientific backgrounds, marketing, communications, public health, government, research, and social listening.

• Engagement, Adaptation, and Coordination:
  • Contribute to small cross-functional teams to support social listening efforts and tasks to ensure team members meet deadlines across multiple concurrent research projects.
  • Work with the Associate Director of the Fors Marsh Social Listening Lab to support the team’s contribution to client projects.
  • Assist with the day-to-day roles and responsibilities while working under tight deadlines to fulfill client requests.

Qualifications:

• Bachelor’s degree in communications, public health, health communications, marketing, social psychology, data science, computer science, or a related field.
• At least 1-3 years of experience or familiarity in social media research and digital analytics.
• At least 1-2 years of experience working in a team environment.
• At least 1 year of experience writing SQL/Boolean queries using social listening tools.
• Experience in research via social listening or analysis of any data derived from social media.
• Hands-on experience using social listening tools like Brandwatch, NetBase Quid, and Meltwater.
• Strong proficiency and experience using Microsoft Excel, PowerPoint, and Word.
• Excellent oral and written communication skills appropriate to the audience.
• Strong organizational skills, attention to detail, and quality assurance.
• Must be a U.S. Citizen and consent to a full background check due to our federal contract requirements.

Preferred Qualifications:

• Experience in applied research via social media supporting a federal contract.
• Experience working with government agencies such as CDC, HHS, or FDA.
• Experience with qualitative data collection and analysis. Proficiency with PowerPoint and Excel.

We Offer:

Our benefits typically meet or exceed our competitors’ packages. Ways we are unique?

• Ability to impact people’s lives, both internal and external to the organization.
• Top-tier health, dental, vision, and long and short-term disability coverage are all covered at 100% for employee coverage.
• Remote work.
• Our company culture values balance and allows each employee to take leave as they require it to balance the responsibilities of both their work and home lives without worrying about depleting their available leave hours.
• We provide a floating holiday bank so you can celebrate the days you value.
• Generous matching retirement contributions and no vesting period starting the third month of employment.
• Dedicated training and development budgets to expand your expertise and grow your skillset.
• You can volunteer your way with paid time off.
• You can participate in Fors Marsh staff-led affinity groups.
• Our employees receive product and service discounts through the certified B Corp network.

Salary: $55,000-$65,000

Location: Remote, United States Residents only

EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran