Service Contract Operations Manager

Title: Service Contract Operations Manager

Location: United States

Type: Full Time

Workplace: remote

Category: Sales Operations

Job Description:

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual’s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

Manager, MITO Contracts

This position offers an opportunity to become a member of the Procurement and Logistics team focusing on the Managed Services business. This role requires an individual who can work in a team environment, be self-motivated, detail oriented with demonstrated problem solving and decision-making skills.

Roles and Responsibilities

• Responsibility for managing team that handles billing, contract management and auditing of Managed Services Contracts
• Establish a strong relationship with our Finance team to facilitate Managed Services billing batches
• Manage Billing Batch process
• Interface with Business Applications for ongoing improvement of Salesforce Billing Implementation and resolution of bugs
• Manage auditing process in conjunction with Customer Success Team
• Interface with sales/Customer Success on overages and customer expectations around billing
• Manage turn up backlog
• Assist with reporting on backlog and billing for management
• Keep documentation up to date
• Train new team members

Qualifications

• Extreme attention to detail
• Demonstrated ability to juggle multiple projects and tasks, and to work within deadlines in a fast-paced environment.
• Strong writing, editing and active listening skills
• Superior communication, collaboration, logic, innovation, and problem-solving skills
• Comfortable handling confidential information
• Understanding or willingness to learn accounting principles and compliance requirements surrounding billing and revenue recognition
• Leadership skills and confidence giving others direction
• Ability to work independently

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

– Medical, Dental, and Vision Insurance

– 401(k)

– Paid company holidays

– Paid time off

– Paid parental and caregiver leave

– Plus more! See benefits https://www.aheadbenefits.com/ for additional details.