Senior UX Designer

Title: Senior UX Designer

Location: Remote

Job Description:

How will this role have an impact?

We are looking for a talented and experienced Senior UX Designer to join the Signify User Experience team. As a Senior UX Designer, you will be responsible for driving and delivering a human-centered design strategy to elevate our current customer experiences, serving as a mentor/resource for junior designers, and fostering a design culture throughout our organization. Your expertise in UX design, research, and design strategy will be essential in shaping our digital products and services. You will work to make user-centered design an intrinsic part of your cross-functional team’s culture. You will also help establish the standards, processes, and best practices for our UX practice. This highly visible role will be accountable for strong results and contribute to Signify’s experience strategies and tactical plans – prioritizing and capitalizing on business opportunities by partnering with leaders within Signify.

This role can be fully remote with a max travel expectancy of 10%.
What will you do:

• • Lead UX design process for your product area, from early stage research to implementation and ongoing refinement, ensuring the delivery of high-quality user-centered designs that align with business goals and user needs.

• • Set the design vision and strategy for your products, ensuring they align with user needs, business objectives, and industry best practices.

• • Manage and prioritize design projects for your specific domain, allocate resources, and ensure timely delivery of high-quality design deliverables.

• • Identify opportunities for and conduct generative and evaluative user research, including user interviews, surveys, and usability testing, to gain deep insights into user behavior, motivations, and pain points.

• • Leverage user research findings to develop an in-depth understanding of psychology and behaviors and craft user personas, empathy maps, user flows, journey maps, and other artifacts that help inform the design process.

• • Use research insights to identify opportunities, help shape product strategy, and inform design decisions and share those insights with Product & Technology to create a shared understanding.

• • Collaborate closely with cross-functional teams, including product managers, developers, and stakeholders, to define product and project goals, requirements, and timelines.

• • Collaborate with developers to ensure the successful implementation of design solutions and provide guidance on interaction design and front-end development best practices.

• • Translate user insights and business requirements into intuitive, engaging, user-centered design solutions, including wireframes, prototypes, and visual designs that effectively communicate design concepts and interactions.

• • Champion and advocate for a user-centered design approach, ensuring that all design decisions are based on user needs and clearly demonstrate how proposed solutions solve those needs.

• • Present design concepts, solutions, strategies, and user research findings to stakeholders and effectively communicate the value and impact of UX design within the organization.

• • Identify and measure behavioral analytics for your product that tie to product and business goals. Help development teams in implementing the appropriate analytics.

• • Help shape the UX metrics used to show a clear impact and value to the organization.

• • Stay up to date with industry trends, emerging technologies, and UX design methodologies, and apply them to continuously improve our design methods, processes, and deliverables.

• • Foster a collaborative and innovative design culture within the team, encouraging creativity, continuous learning, and professional growth.

• • Infuse the culture with a user-centric, design thinking mindset and advocate for the importance of UX within the organization.

Basic Qualifications:

• • Bachelor’s or Master’s degree in User Experience, Digital Design, Human Factors Engineering, Human-Computer Interaction (HCI), Interaction Design, Computer Science, or other related creative or technical fields.
    An equivalent combination of training and experience may be considered instead of a formal degree.

• • Minimum of 5 years experience in user experience, interaction design, or product design

• • Knowledge of research techniques, including both generative and evaluative methodologies

• • Experience with behavioral analytics and UX measurement methodologies

• • Exceptional ability to create wireframes, user flows, prototypes, and other artifacts to effectively communicate design concepts

• • Strong analytical and problem-solving skills with the ability to translate complex user needs into intuitive and engaging design solutions

• • Proficiency in design tools such as Sketch, Adobe XD, Figma, or similar software

• • Strong expertise in user-centered design principles, methodologies, and best practices

• • Exceptional communication and presentation skills, with the ability to effectively articulate user needs, design concepts and rationale, strategies, and research findings to stakeholders and gain support and commitment

• • Demonstrated experience leading projects

• • Proactive and self-motivated with a strong attention to detail and a passion for creating exceptional user experiences

• • Ability to work collaboratively with cross-functional teams and manage multiple projects in a fast-paced environment

• • Understanding of front-end development technologies (HTML, CSS, JavaScript, etc.) and how they contribute to features or constraints in order to effectively collaborate with and support developers

• • Proficiency working with design systems and component-based design

• • Experience with design thinking methodologies and facilitating design workshops

• • Experience designing products that meet accessibility standards and working with developers to implement accessible solutions

• • Previous experience in an Agile development environment.

• Experience designing for multiple platforms (web, mobile, tablet, etc.) and understanding their unique constraints and requirements

Preferred Qualifications

• • Previous experience with consumer communications and engagement platforms is strongly desired

• • Knowledge of UX in healthcare services

• • Enterprise UX experience

• • Experience in UI design including a strong grasp on visual hierarchy, spacing, typography, etc.

• Experience building or contributing to a design system

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.