Senior Technical Writer

Senior Technical Writer

United States

Do you ever wonder what happens inside the cloud?

DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world.

We want people who are passionate about helping developers build and deploy real-world applications.

We are looking for a passionate, results-oriented, and motivated self-starter to join the Product Documentation team to collaborate on our product documentation efforts for Compute, Storage, Network, and Developer Tools products, and services. Reporting to the Technical Writing Manager, the Technical Writer will work across the organization to produce product documentation and set standards across the team.

The reward? You will get to work with a team of high-energy and dedicated product managers, designers and engineers to impact the lives of developers by simplifying innovation for them. This role is a great opportunity for someone with a technical background who is interested in teaching and communicating how our products work in a simple and clear way. You should be highly collaborative, enthusiastic about helping others, and able to communicate clearly in a variety of contexts (one-on-one, small groups, email, tutorials, etc). In joining our team, you’ll enjoy a competitive salary, great benefits, a creative and comfortable work environment, and the exciting opportunity to be part of a fast-paced and growing technology company.

What Youll Be Doing:

• Verifying and explaining the technical functionality of in-progress and release-ready cloud-based products, in particular our AI/ML offering, Paperspace.
• Collaborating with product design, engineering, product management, and product marketing to create user-focused documentation for novice and experienced software developers.
• Reviewing other team members’ writing.
• Maintaining existing documentation as changes are introduced to existing products.
• Editing content written by product managers, support advocates, and engineers.
• Publishing content written in Markdown and Hugo, reviewed on GitHub, to our content portal at docs.digitalocean.com.
• Continually improving the writing team’s content, style, and processes.

What Well Expect From You:

• 7+ years minimum, of job related experience producing technical content
• Experience with AI/ML
• Strong research skills and the ability to pick up new technical concepts quickly
• A portfolio of published writing for a technical audience on cloud computing or related concepts (can be professional or personal work)
• Experience with:
  • Working from the Linux command line, including installing and configuring a variety of software
  • Software version control and ability to use a Git-based workflow for writing collaboration
  • Documentation of in-process software
  • Writing content in Markdown
• The ability to give and receive feedback to arrive at the best possible experience for users
• Experience working remotely or collaborating from an office with remote teams
• Excellent organizational skills and time management
• Strong written and verbal English communication skills

Bonus experiences include:

• Professional experience with requirements gathering and manual or automated acceptance testing
• Experience, in any role, as part of agile and traditional product and engineering teams
• Experience with static site generators (especially Hugo), Atlassian tools, Slack

Why Youll Like Working for DigitalOcean:

• We reward our employees. The base salary range for this position is between $130,000-$155,000 based on relevant years of experience and skills. The salary range for this role is specific to candidates located within the U.S. and will vary for candidates outside the U.S.. Employees may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees including grants of equity upon hire and the option to participate in our Employee Stock Purchase Program.
• We value development.You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging our teams and employees to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship and other internal programs. We provide all employees with reimbursement for relevant conferences, training, and education.
• We care about your well-being.In addition to cash and equity compensation, we also offer employees a competitive array of benefits. In the United States, these include health insurance, flexible vacation, retirement benefits, a generous parental leave program, and additional resources to support employees’ overall well-being. While the philosophy around our benefits is the same worldwide, specific benefits may vary in other countries due to local regulations and preferences.
• We value diversity and inclusivity.We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

*This is a remote role

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