Senior Social Media & Community Manager

Senior Social Media & Community Manager

United States

At Syncro, our Vision is to transform the Managed Services industry with an intelligent software platform that enables Managed Service Providers (MSPs) to harness unparalleled automation and efficiency. We’re on the lookout for collaborative individuals with diverse perspectives willing to bring their authentic selves to a culture that prioritizes the employee and customer experiences. As aremote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company’s core values and culture. If you believe you’re ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

Core Values:At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.

  • Bring Your Authentic Self: Different voices, backgrounds, identities, and perspectives make us a strong and thriving workplace.
  • Take Ownership & Accountability:We hold ourselves accountable measuring progress and communicating at every step on the way.
  • Operate Transparently:We operate with integrity and trust, using transparent and clear communication to hold ourselves accountable to our Partners and Team Members.
  • Put Partners at the Center of Everything We Do:We care deeply about understanding our partners, and our products and services are delivered with our Partners best interests in mind.
  • Enjoy the Ride Together:Were people-centric, and caring for each other is an important part of harmonizing our work with our personal needs.
  • Show Up to Win!:We each operate with the heart of a champion in our pursuit of excellence. We encourage innovation, operational diligence and embrace challenges as opportunities.

Benefits Quick Overview:

  • Pay Range:$81K-$113KUSD(Target: $95K)
  • Remotefirst:We are the PIONEERS of work fromhomeremotework is all we have ever done and we do it well! Our team members are all over the globe working fromhomeand striking an awesome balance in their lives.
  • Equity Appreciation Program:Syncro offers an equity program that everyone participates in
  • UnlimitedPTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.
  • 401k Plan:A hassle free plan with a 50% company match up to 4% of your annual salary.
  • Health Insurance:Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don’t sacrifice great coverage for you or your familyanywherein the US.
  • Parental Leave:Up to 6 weeks paid parental leave so you can focus on the new addition to your family
  • And more!:Ask us about our other benefits like Pet Insurance,FlexibleSpending Accounts, 100% employer paid Short Term Disability, and Ultra-RemoteWork.

The Opportunity:

Were searching for a social and community leader to join our growing marketing team! Reporting to our VP of Brand & Content Marketing, the Senior Social Media & Community Manager willdrivethe overarching vision, strategy and tactical execution of our organic social presence and multiple customer communities. Our ideal candidate will bring 5+ years of experience managing social and community spaces with a focus on driving engagement, crafting compelling content and thought leadership, capitalizing on trending topics and conversations, and related efforts. This position will work 100% remotely.

The goals of this position are:

  • Establishing Syncro as an authoritative resource within MSP and IT communities helping members overcome challenges and problems by answering questions and providing technical advice.
  • Increasing the engagement rate and building a stronger relationship between Syncro and its customers.
  • Raising Syncros brand awareness to ensure it is at the top of the shortlist when MSPs and IT professionals are in the market for an IT management solution.

What Youll Be Doing:

  • Drivethe strategy and execution of Syncros social media channelsincluding LinkedIn, Facebook, X, Reddit, YouTube and potentially others
  • Represent Syncro by interacting with customers, industry experts, technology partners and other key audiences to showcase our expertise, offer our support and maintain a consistent brand presence and identity
  • Drivethe strategy and day-to-day engagement within a number of gated partner/customer communitiesinteracting with users, directing traffic, responding to questions and enabling peer-to-peer interaction among members
  • Collaborate cross-functionally to ensure marketing, customer success, support and other teams are operating in an aligned and integrated manner across these digital channels
  • Support the presence of Syncro executives, thought leaders and SMEs across their individual profiles to further our reach and deliver valuable content
  • Measure the impact of our social and community efforts, providing regular reporting, feedback and optimization recommendations to support continued growth and scale

Must-Have Skills:

  • 5+ years experience in digital marketing with a focus on social, community management and content creation
  • Proven experience managing multiple social and community channels at a fast-growing organization (software or SaaS experience preferred)
  • Experience establishing guidelines, rules of engagement, editorial calendars and related functions across various digital platforms
  • Exceptionally strong writing skills with the ability to craft clear and concise answers to community members questions
  • Strong interpersonal skills to work with internal subject matter experts to ensure that content and answers to members questions represent accurate and helpful advice
  • Ability to curate and deliver content to a variety of audiences, tailoring interactions and approaches in ways that resonate with various stakeholder groups
  • Ability to act as a strong internal advocate and community leader, enabling others to participate and get involved with our social efforts

Nice to have skills:

  • Experience with content creation + development (e.g. blog posts, documentation, etc.)
  • Experience working with influencers/creator marketing campaigns, etc.