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Senior Product Manager – Hardware

Title: Sr Product Manager – Hardware

Location: Remote

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

We are seeking a Senior Product Manager to lead our hardware product line. In this role, you will work closely with our engineering and design teams to create innovative and effective hardware solutions that enhance our telemedicine platform. You will be responsible for defining and implementing product strategy, driving product development, and overseeing product launch and ongoing management. You will be a key member of the product team and will collaborate closely with cross-functional teams, including marketing, sales, and operations.

Core Responsibilities:

  • Develop and implement a hardware product strategy that aligns with Amwell’s overall business goals and objectives
  • Define and prioritize hardware product features and functionality based on customer and market feedback, competitive analysis, and internal stakeholder input
  • Partner with engineering and design teams to ensure product development meets quality, cost, and timeline goals
  • Conduct market research and analysis to identify opportunities for product innovation and improvement
  • Collaborate with cross-functional teams to ensure successful product launch and ongoing management, including product positioning, pricing, go-to-market strategy, and product lifecycle decisions
  • Develop and manage product roadmap, backlog, and release plans
  • Monitor product performance and provide regular updates to leadership on key metrics and KPIs
  • Engage with customers and stakeholders to gather feedback and insights that inform product development and ongoing product management
  • Stay up-to-date with emerging trends and technologies in the telemedicine and hardware industries and apply this knowledge to product development and strategy


  • Bachelor’s degree in Engineering, Computer Science, or related field; MBA preferred
  • 7+ years of experience in hardware product management or related field
  • Proven track record of successfully launching and managing high-mix/low volume hardware products from ideation to market launch and ongoing management
  • Experience with teleconferencing technology and related hardware, such as cameras, microphones, and speakers
  • Strong project management skills, with the ability to manage multiple projects simultaneously and deliver on time and on budget
  • Excellent analytical skills, with the ability to use data and insights to drive decision-making
  • Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders
  • Strong leadership skills, with the ability to motivate and inspire teams to achieve common goals
  • Experience in the healthcare or telemedicine industry a plus
  • Experience with CM/ODM/JDM development projects a plus

Additional information

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars – our Workplace, our Workforce and our Community.

Amwell is a “virtual first” workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical base salary range for this position is $130,640 – $179,630. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

  • Unlimited Personal Time Off (Vacation time)
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Paid Parental Leave (Maternity and Paternity leave)
  • Employee Stock Purchase Program
  • Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
  • Free Subscription to the Calm App
  • Tuition Assistance Program
  • Pet Insurance