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Senior Product Manager

Title: Senior Product Manager


Location: US Remote (East Coast)

Sr. Product Manager – CpaaS Resell

US Remote (East Coast)

Vonage Product Management Mission: We bridge technology and the business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge, and competitive awareness to collaborate with and lead efforts to envision, design, develop and execute state-of-the-art products and features. Our output changes the communications game through Communications and Network APIs.

Why this role matters

The Senior Product Manager for CpaaS Resell is responsible for working with select Communication Service Providers around the world to enable them to launch their co-branded version of the Vonage.com API platform. You will be helping bring modern communications platforms to some of the largest mobile operators around the world.

What you’ll do:

Build CpaaS Resell products with key Mobile Operators

  • Work closely with Mobile operators to understand their integration needs to the Vonage CPaaS Resell platform.
  • Understand local requirements and ensure the platform is configured and built to support the local needs
  • Work with the larger Vonage team to ensure Resell partner’s requirements are being met
  • Be the primary product interface between the mobile operator and Vonage.

Product Life Cycle Management

  • Analyze potential product solutions, including product structures, pricing scenarios, unique differentiators, and other information to define and justify a new product.
  • Negotiate feature content with various organizations, including development engineering, operations, marketing and peers in product management.
  • Collect and drive requirements for developer dashboards and tools, features to fulfill unique needs of regions.
  • Spearhead critical cross-functional initiatives for product development, launch, and ongoing lifecycle management.
  • Develop or contribute to the development of significant product collateral FAQ documentation, white papers, and customer success stories.
  • Provide an amazing developer experience by writing intuitive documentation, tutorials, and sample applications.

Go-to-Market & Revenue Generation

  • Collaborate with Marketing, Sales and Business Operations to develop and drive product-specific go-to-market strategies.
  • Define partnering strategy with resellers, system integrators, and complementary technology suppliers.
  • Determine the most effective packaging, pricing, and positioning for products; work with product marketing to develop product messaging.

What you’ll bring

  • Domain expertise in CPaaS and SaaS platforms
  • Domain experience in Communications APIs
  • Solid working knowledge of the technical and process characteristics and advantages of Vonage products and services.
  • Advanced proficiency with product design, development, and application technical elements.
  • Demonstrated experience in delivering and executing a product vision in high-technology settings.
  • Understanding of the competitive and upcoming technology landscape.

Ability to:

  • Develop solutions to complex technical, process, and end-user application issues.
  • Work across all phases of the software development lifecycle.
  • Articulate investment requirements to make features or products successful in the market.
  • Lead presentations and conversations with clients.
  • Gather client requirements and identify underlying business problems.

What is required

  • Bachelor’s Degree in Engineering, Computer Science or a related field.
  • 5+ years’ experience in product management in a high-technology setting.
  • 3+ years experience in partner experience.


Master’s Degree.

What’s in it for you

  • A highly visible role on a flagship product whose success is core to the company strategy.
  • In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits, including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.