Senior Product Manager

Senior Product Manager, Switchboard

at GitLab

Remote

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

This position is remote based.

We’re looking for a Senior Product Manager to build the GitLab Dedicated administrative portal (Switchboard). Customers using GitLab Dedicated (ie tenants) should have a delightful experience provisioning and managing their GitLab instance with little to no support from GitLab. Tenants should be empowered to change configurations, such as SAML, Private Link or the IP allowlist. Your goal is to work closely with tenants and prospective customers to identify critical jobs to be done. You’ll then work with the engineering team to develop Switchboard from Prototype to General Availability and beyond.

Responsibilities

• Drive the product in the right direction
  • Build an effective roadmap to prioritize important features properly
  • Take high-level feature proposals and customer problems and break them into small iterations that engineering can work on
  • Balance new features, improvements, and bugfixes to ensure a high velocity and a stable product
  • Consider the business impact, ROI, and other implications when taking important decisions
  • Make sound decisions for your product/stage, building trust, and driving clarity across all teams at GitLab and the community
  • Mastery of the competitive and market landscape of their product domain and understanding how this landscape impacts their own product roadmap
  • Ability to clearly document ROI or impact for a given action, feature, or prioritization action
  • Conduct advanced ROI analysis on investment cases to determine if GitLab should pursue them
• Take an active role in defining the future
  • Contribute to the product vision, together with the Head of Product and VP of Product
  • Create and maintain a vision for your product area
  • Create and maintain the vision for each product category
  • Innovate within your product area by proposing ambitious features
  • Follow innovation in your product area
  • Communicate and evangelize your product vision internally and among the wider community
  • Mentors junior or less experienced Product Managers to quickly bring them up to speed and add value
  • Represents GitLab as a product and domain expert in front of Industry Analysts, customer visits, industry events/conferences, and other events.
• Manage the product lifecycle end-to-end
  • Follow feature development end-to-end; provide guidance and feedback to engineers and designers; ensure everyone is aligned
  • Be the voice of the customer and the subject-matter expert for your group
  • Contribute to documentation, blog posts, demos, and marketing materials for product features
  • Collaborate with other Product Managers, UX, and engineers in cross-area features to build a single application
  • Manage the uncertainty in an efficient way, adjusting plans to new working conditions
  • Manage features and solutions that span multiple stages, and/or benefit other stages
• Engage with stakeholders in two-way communication
  • Assist Sales, Support, Customer Success, and Marketing as the subject-matter expert for your area
  • Talk to customers and engage with the community regularly
  • Engage with analysts on briefings and product evaluations
  • Work with the entire Product team to share improvements and best practices
  • Have a strong presence in customer advisory boards and other customer feedback forums to fully understand customer pain points and how these can be solved in the future
  • Ability to present to C-level executives both internally at GitLab and externally to customers and prospects

You are not (solely) responsible for:

• A team of engineers: you will take the lead in decisions about the product, but not manage the people implementing it
• Capacity planning: you will define priorities, but the Engineering Manager evaluates the amount of work possible
• Shipping in time: you will work in a group, but the group is responsible for shipping in time, not you

Requirements

• Product Management experience – demonstrated experience developing a new product from concept to production
• Experience working on administrative portals for SaaS platforms
• Confident working with executive stakeholders
• Demonstrated ability to work in a cross-functional team
• Demonstrated ability to translate complex requirements into actionable iterations
• Fantastic problem solving skills and attention to detail
• Passion for design and usability
• Highly independent and pragmatic
• Strong understanding of Git and Git workflows
• Strong understanding of DevOps and cloud-native application development
• Strong understanding of project management and enterprise workflow use cases
• Knowledge of the developer tool space
• Excellent communication skills including proficiency in written and verbal English
• You are living wherever you want
• You share our values, and work in accordance with those values
• Bonus points: experience with the fulfillment lifecycle
• Bonus points: experience with GitLab
• Bonus points: experience in working with open source projects