Senior People Services Partner

Senior People Services Partner

at Vonage

US -Remote

Vonage Human Resources Mission: We act as a strategic partner with the business to maximize the value of Vonage’s greatest asset our people. We embrace change and the opportunity it brings, acting as a catalyst to enable all Vonage employees to develop and contribute to their optimum potential. We leverage industry best
practices. Our team is focused and committed to recruiting, developing, rewarding and retaining our high-performing global workforce.

Why this role matters:
The Senior People Services Partner is a global, multifaceted role that is critical to supporting our HR administrative and operational people processes. The role provides substantive support in the full range of HR operational and transactional matters to Vonage employees, managers and wider HR colleagues. The People Services Partner is the first point of contact for managers, employees who require HR assistance and helps the employee navigate the various facets of HR policies, procedures and departments. The role will support the People Services and wider HR function with all aspects of HR administrative processes with a view to providing
a positive and engaged employee experience .

What you will do
Deliver a front-line, high-quality HR operational service dealing with a range of queries i.e. immigration, contractual changes, maternity, leavers, etc by following processes methodically and using our HR system.
Works closely with Senior People Partners and Senior Manager, People Services and acts as the liaison between HRIS, HR Business Partners, and HR Centers of Excellence to resolve employee queries in a timely manner.
Use your own initiative to manage your own workload and resolve problems, liaising with HR colleagues across the HR organization.
Works and supports Senior Manager, People Services ensuring HR processes and practices are streamlined and repeatable whilst continuously exploring opportunities for incremental improvement.
Supports and drives all aspects of the onboarding and offboarding in terms of process and employee experience. Including background checks and other documentation.
As needed, works closely with Talent Acquisition and Vonage Employees to ensure all required documentation is accessible to demonstrate Vonage maintains compliance with local immigration legislation and incorporates best practice to track all documentation relating to foreign nationals. In addition, supports all administration aspects in support of Vonage global immigration program including liaising directly with Vonage external immigration partners where appropriate.

Responsibility for the administration of the international mobility process including generating travel, invitation letters, etc.
As appropriate and needed, supports employee file audits (e.g., Immigration – I-9, Employee Agreements, etc.) to ensure a high-quality standard is maintained as well as 100% compliance with all applicable legislation.

What you will bring
Experience in an HR Support, HR Coordinator/Specialist, HR Operations or related work experience.
Ability to demonstrate solid expertise related to HR administration and coordination including a solid understanding of best practice, policies and procedures, ideally in an international setting in the full employee lifecycle in line with our Operational excellence metrics.
Exhibits effective English language and communication skills (written and verbal) and ideally one other language.
Ability to work independently as well as being part of a global, diverse team.
Ability to manage multiple priorities while maintaining strong attention to detail and follow-through.
High level of proficiency in Google Apps (gmail, google sheets, google docs, etc) and experience of working with HCM systems.
An adaptable, flexible team player with a positive can-do attitude.
Experience in working in a confidential environment and building strong and effective working relationships both internally within HR and with internal clients.
Strong time management, prioritization and organization.
Collaboration and Teamwork.
Planning & Organization.
Detail Orientation.
Able to work both autonomously and collaboratively.
Self-motivated and comfortable working within a hybrid and remote environment.
Aptitude for process improvements and creating efficiencies.
Demonstrated experience of working in a matrixed global organization ideally within the technology sector.