Senior Partner Support Manager

(Senior) Partner Support Manager

Discover. Savor. Connect. Welcome to the chef’s table.

Cozymeal is the leading global marketplace featuring the best culinary experiences and products, including top-rated cooking classes, private chef experiences, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more!

Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology, wine tastings, and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift or for use at home.

In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.

Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.

About the Role:

The culinary experiences on Cozymeal are offered by our culinary partners, including chefs, sommeliers and food tour guides. We are looking for a rockstar (Senior) Partner Support Manager to manage the relationship with our culinary partners.

Responsibilities Include:

• Assist Cozymeal’s culinary partners on Cozymeal, from chefs to sommeliers to food tour guides, with any questions or requests pertaining to our platform, upcoming experiences, tools and communication
• Provide support to partners and respond to inquiries through multiple channels including phone, Skype and email, in line with company standards for communication
• Review the current processes within the partner support team and identify areas where improvements can be made, including automation, restructuring, etc.
• Review existing metrics and KPIs and make any necessary adjustments to ensure the KPIs best reflect the team’s performance and work with the team to meet the team’s KPI goals
• Conduct analysis on an on-going basis for key areas within the partner community and report findings internally
• Assist in the development of menus, new experiences and market launches
• Involvement in weekly company and team meetings

Requirements Include:

• Bachelor’s degree or equivalent
• 4+ years of experience in an account management or customer service role
• 3+ years of culinary and/or beverage experience
• 3+ years of experience in leading a team
• Experience in wine, beer or mixology a plus
• Excellent verbal and written communication skills
• Strong data analysis skills
• Ability to be resourceful and responsive
• Possess an interest in technology; online marketplace experience strongly preferred
• Working efficiently in a home office environment
• Proficient in Google suite and Excel

What We Offer:

• Work anywhere in the world (we are 100% remote team)
• Competitive pay
• Stock options (after 1 year)
• Opportunity to grow within the organization and learn from some of the best in the industry
• Great work environment with a strong and friendly team of co-workers

Location: Worldwide, or anywhere in the world. This is a remote role and qualified candidates from anywhere in the world can apply for this role.

If this sounds like you, then Cozymeal just might be the right place for you! Welcome home!