Senior Manager, Sales Operations

Title: Senior Manager, Sales Operations

Location: Anywhere in USA

Type: Full Time

Workplace: hybrid

Category: Development & Ops

Job Description:

Redaptive is searching for a Senior Manager of Sales Operations. Reporting to the Senior Director of Sales and International Operations, the role is responsible for building sales tool systems, customer account planning, long-term sales planning, sales reporting, and continuously improving sales processes. This role requires working internally with Redaptive’s sales executives, program development teams, and finance, marketing, legal, and product teams.

Redaptive is an Energy-as-a-Service provider that funds and installs energy-saving and energy-generating equipment. Redaptive’s programs help many of the world’s most sophisticated organizations reduce energy waste, save money, lower their carbon emissions, and meet their sustainability goals across their entire real estate portfolios. With Redaptive, customers can overcome capital and contractual barriers to achieve energy-saving benefits quickly, all with real-time data powered by Redaptive’s proprietary Data-as-a-Service metering platform.

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Responsibilities and Duties

  • Drives the account planning process, both the management of the process and the oversight of the cross-functional next steps and needs required by sales to drive successful outcomes
  • Lead cross-functional collaborations with marketing, product, and strategy teams to align sales and origination strategies with overall business objectives.
  • Owns long-range annual sales planning efforts, ROI analysis on sales/origination personnel, and non-labor budget spending. Equip our sales leaders and executives with the insights to make key investment and people decisions.
  • Define key performance metrics and targets, build reports and dashboards to derive insights into the health of the business, identify areas of weakness, and present improvement recommendations to sales leadership.
  • Oversees continuous improvement initiatives to streamline sales processes, enhance productivity, and optimize resource allocation
  • Identify, own, and execute strategic initiatives to up-level and unlock growth, often working cross-functionally with operations, marketing, and product.
  • Lead operating cadence and implement rigor across teams to ensure the health of the business, including forecast accuracy, developing strategies to maximize logo and existing account growth, and implementing programs to drive rep productivity.
  • Other duties as assigned

Required Abilities and Skills

  • Account Planning Process Management: Experience in sales operations or sales management, preferably in a B2B environment. Knowledge of account planning methodologies and tools would be beneficial.
  • Cross-functional Collaboration: Strong leadership and communication skills are essential. Experience in managing relationships with marketing, product, and strategy teams. Understanding of how different departments contribute to overall business objectives.
  • Long-Range Sales Planning: Background in strategic planning and financial analysis. Experience in developing sales forecasts and conducting ROI analysis. Familiarity with budgeting processes.
  • Performance Metrics and Reporting: Proficiency in data analysis and reporting tools. Experience in defining and tracking key performance metrics. Ability to present insights and recommendations to senior leadership effectively.
  • Continuous Improvement Initiatives: Background in process improvement methodologies such as Six Sigma or Lean. Experience in identifying inefficiencies and implementing solutions to enhance productivity.
  • Strategic Initiatives: Strategic thinking and problem-solving skills are crucial. Experience in developing and executing growth initiatives. Ability to work cross-functionally to drive alignment and consensus.
  • Operating Cadence and Rigor: Strong organizational skills and attention to detail. Experience in implementing and managing operational processes. Ability to drive accountability and performance across teams.

Education and Experience

  • 10+ years’ experience in sales, sales ops, and project management roles
  • Excellent PowerPoint skills along with strong quantitative analysis and Excel skills
  • A college degree in finance, economics, math, statistics, or business is preferred
  • Demonstrated sense of ownership: will work cross-functionally and directly own outcomes with Sales, Marketing, Product & Operations teams.
  • Experience managing sales processes and tools (Salesforce, Clari, Sitetracker) in complex enterprise sales transactions.
  • Superb project manager. Strong probing and listening skills to identify stakeholder needs, understand objections, and drive solutions.
  • Relationship management and rapport building.
  • Resourceful and comfortable operating in an entrepreneurial environment.
  • Excellent written and oral communication skills.

The Perks!

  • Equity plan participation
  • Company-subsidized benefits: medical, dental, vision, life insurance
  • Flexible Spending Accounts: healthcare and dependent care
  • 6% 401(k) match with immediate vesting
  • Flexible Time Off
  • Willingness to travel up to 10% as needed.
  • Expected annual salary: $145,000 – $168,000 (subject to adjustment for relevant experience, skills, geo location)
  • Annual bonus 20%, subject to company and individual performance

The company is an equal opportunity employer, a drug-free workplace, and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to accommodate individuals with disabilities reasonably. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.