Senior Manager, Operations Analytics

Senior Manager, Operations Analytics

Location: Remote

About Hims & Hers:

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care from wherever is most convenient for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, we were listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit forhims and forhers.

Seeking an experienced analytics leader to manage and grow a team, enabling the business to make data-driven decisions. Reporting to the Leader of Operations Analytics, you will evolve the core business health infrastructure to deliver a singular goal: every patient gets access to timely, high-quality, affordable healthcare. The Senior Manager will be the key advisor to the Telemedicine team to help build the data-driven foundation which powers business decisions at Hims & Hers, from executive-level strategy to day-to-day operational execution.

Responsibilities:

• Manage, mentor, and build a high-performance team of analysts that are able to gather and synthesize data quickly and accurately
• Build for scale: proactively identify, codify, and implement the core platform for data-driven decision-making across multiple business lines, modalities, and treatment types
• Think through complex problems, determine proper analytical processes and procedures, independently derive conclusions, and present results to the organization
• Measure the impact of the product through the creation of KPIs to help measure against business outcomes
• Lead the team by identifying growth optimization opportunities; collaborating cross-functionally to structure, measure, and execute tests; driving adoption and knowledge at all levels of the organization
• Challenge status quo: initiate and debate key strategic topics and opportunities from your team’s work, and drive bold high-impact decisions
• Leverage internal and external data to identify growth opportunities, providing data-driven recommendations for business expansion
• Collaborate with cross-functional partners in product, engineering, operations, finance, and marketing to define and build data-informed business strategies and roadmaps
• Deliver high-quality insights & dashboards for executive-level consumption

Experience:

• Superb written and verbal communication skills; experience presenting to senior, cross-functional stakeholders
• Ability to contextualize data and insights within the business context, collaborating with, and communicating findings to, technical and non-technical teammates
• Ability to thrive and adapt in a fast-paced, high-growth, and rapidly changing environment
• 6+ years experience in a Product focused company in areas such as data engineering, business intelligence, or analytics
• 3+ years of experience hiring, managing, and developing high-performing teams
• Exceptional SQL skills
• Hands-on experience working with a modern analytics tech stack (Looker, Google BigQuery, DBT, Python, R, etc.)
• Experience with applications of Data Science and Data Modeling
• Advanced degree (MS) in mathematics, statistics, data analytics, or a related field

Our Benefits (there are more but here are some highlights):

• Employee Stock Purchase Program
• An inclusive culture where we are always seeking improvement and cherish your input
• Great compensation package with equity compensation
• Unlimited PTO (10 holidays off), Mental Health days (1 day off per quarter)
• Generous Parental Leave
• High-coverage medical, dental & vision
• Mental health & wellness benefits
• Offsite team retreats
• Access to Amazon HIMS Store to order any additional equipment to ensure you have the gear you need
• Employee discounts on hims & hers & Apostrophe online products, and Apple Store
• $75 monthly connectivity stipend (phone/internet)
• 401k Match

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.