Senior Manager, Customer Engagement (Luxury & Lifestyle)
Title: Senior Manager, Customer Engagement (Luxury & Lifestyle)
Location: McLean
Number: COR014V6)
Job Description:
***This role is based at our corporate office in McLean, VA, or Remote***
This is your chance to be part of Hilton Supply Management (HSM) team supporting our operators, owners, and industry-leading brands! HSM has transformed how supply chain and procurement add value to the hospitality industry, with 13 billion dollars of spend influence, over 3000 suppliers, and support of sustainability, supplier diversity, and responsible sourcing goals. As the Senior Manager, you will develop a presence in a region where you will implement HSM’s sales growth strategy for small and medium-size groups and provide market intelligence to source high-quality sales leads, qualify leads, negotiate terms, and finalize contracts. As part of the Customer Engagement team, you will report to the Senior Director of Customer Engagement. Your focus will be in the Luxury/Lifestyle environment, connecting with hospitality owners, managers, and partners in procurement.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Plan and implement new business lead prospecting, and lead generation, develop follow-up strategy, negotiate, and contract for your assigned region.
- Follow established sales objectives to meet quarterly sales goals, including implementing the strategic direction for Customer Engagement and evaluating efforts to ensure organizational effectiveness.
- Develop and implement a regional marketing strategy crafted to garner new business and meet new business targets.
- Ensure accurate handover to the onboarding team after contract signing and assist with additional needs that might arise.
- Develop a customer promise strategy that defines HSM’s customer engagement model and differentiates our service delivery and management of strategic accounts
How you will collaborate with others:
- Collaborate with strategic account management to ensure upcoming contract signings can be implemented and customer needs will be met while presenting new contract signings to key partners.
- Communicate across teams to share information, accomplishments, and reporting.
What you will take ownership of:
- Manage customer relationships, engaging them in value-added activities
- Present and explain complex purchasing programs to customers in sales presentations
- Represent the department at multiple conferences and trade shows, collect new leads, and establish potential new customer relationships
WHY YOU’LL BE A GREAT FIT
You have these minimum qualifications:
- Three (3) years of Sales experience in a C-Suite customer-facing role
- Three (3) years experience in Procurement, Purchasing, Supplier Management or Vendor Management
- Ability to travel up to 40%
It would be useful if you have:
- BA/BS Bachelor’s Degree or Masters Degree
- Five (5) years of hospitality industry experience, with a mix of experience from multiple hospitality roles
- Experience working with hotels in the Luxury or Lifestyle categories
- Knowledge of hospitality supply chain management
- Salesforce.com experience
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $90,000 – $145,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Sales Incentive Plan (SIP) consistent with other team members at the same level and/or position within the Company. #LI-REMOTE
Schedule: Full-time
Brand: Hilton Corporate
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