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Senior HR Operations Coordinator

Senior HR Operations Coordinator

Remote Location, United States

ID: 3000670

Job Description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Job summary/overview

The HR Onboarding Specialist is responsible for supporting the Transition Services team with the on-boarding of new customers to TriNet, including the delivery of new worksite employee orientations. The specialist will partner with the Transition team and clients to plan and deliver virtual presentations in alignment with implementation plan.

Essential duties/responsibilities

  • Deliver timely and valuable new employee orientations to worksite employees of assigned customers
  • Provide customers with on-boarding materials that can be shared with worksite employees to prepare them for on-boarding tasks
  • Detail all new hires’ initial on-boarding responsibilities for customers and worksite employees using both written and verbal communication
  • Troubleshoot and rectify any issues within on boarding to ensure a smooth transition
  • Communicate new hire on-boarding responsibilities within the TriNet platform including I-9, Tax Withholding, Direct Deposit and Benefit Enrollment processes
  • Arrange and schedule the new employee orientation sessions with the customer directly
  • Hold office hours and conduct one-on one Q&A sessions with the C-Suite, as needed
  • Assist with platform access inquiries during and post orientation
  • Field questions from worksite employees during the session to ensure clarity on the content
  • Align presentation materials to client setup as well as complete all appropriate follow up post new employee orientation
  • Document orientation delivery and follow up questions action within CRM
  • Generate reports on session attendance to include in the follow up
  • Keep abreast of new TriNet products, services, and processes, as well as benefit offerings including new system upgrades and enhancements
  • Support open enrollment meetings for existing customers going through transition, mergers, and acquisitions, as and if needed
  • Other projects and responsibilities may be added at leadership discretion

Job requirements and qualifications


  • Bachelor’s degree desired; or equivalent education and/or related work experience.

Training Requirements (licenses, programs, or certificates):


  • 1-2 years’ experience working in HR or Benefits role
  • Knowledge of Human Resources services and systems and automated operating environments
  • Experience working in a HR Outsourcing/PEO environment a plus

Other Knowledge, Skills and Abilities:

  • Experience with, knowledge of, and ability to apply excellent customer service practices
  • Excellent presentation and facilitation skills
  • Excellent verbal and written communication skills
  • Knowledge of and ability to explain and provide guidance on clients’ payroll, benefit billing, reporting and best practices in operations
  • Knowledge and strong understanding of TriNet’s practices, policies, processes, systems capabilities and limitations
  • Ability to work in a fast paced, changing environment while managing multiple priorities
  • Ability to communicate with employees at all levels of the organization
  • Knowledge of benefits required
  • Knowledge of PEO products, services, and markets a plus
  • Ability to communicate ideas and information clearly, accurately, and tactfully verbally and in writing.
  • Ability to organize, prioritize work, and ensure timely deliverables
  • Ability to effectively utilize video conferencing systems (Microsoft Teams, Go To Meeting, Zoom)
  • Proficient in Microsoft Office Suite
  • Bilingual a plus

WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.)

  • Minimal travel required
  • Sitting for long periods of time is necessary
  • Work in clean, pleasant, and comfortable office setting

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The salary range for this role is $43,900 to $66,720. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan. .

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.