Senior Engineering Manager

Title: Senior Engineering Manager

Location: Remote, US or Canada

mParticle is an AI Customer Data Platform that powers the entire marketing stack with real-time customer data. Companies like NBCUniversal, JetBlue, Venmo, and Airbnb use mParticle to simplify their customer data infrastructure, maximize the value of their data, and accelerate growth at scale. Over the last year, the company has raised $150M in funding and acquired two companies. Founded in 2013, mParticle is headquartered in New York City with employees around the globe.

Does operating internet-scale, multi-tenanted, high availability services bring you joy? Are you a technical leader who knows that an engineering team is greater than the sum of its parts, and loves to rally a team around solving interesting engineering problems?

If so, you may be a great fit for our engineering management role in our Production Engineering team! This person will be a functional manager leading the charge on service reliability, capacity management, and performance for our cloud services. Day-to-day, this person will function as a player-coach to continue our effort to transform our service-based environment on to best in class engineering architectures and practices.

Here at mParticle, everyone is equal. We believe strongly in our values and are looking for someone who demonstrates empathy and sincerity to all roles and teammates. Our ideal candidate has a strong balance of technical and people skills and is a proven mentor, leader, and people manager.

Our clients include marketing and engineering functions for some of the largest apps in the world and our platform processes nearly one-third of the world’s smartphone traffic.

If the above sounds intriguing, here are some details to help you determine whether this is the right role for you!

Responsibilities

• Manage 6-8 production engineers especially through the transition to DevOps principles and practices.
• Own the technical roadmap for their team and function as the product owner. Work with group leadership team to integrate it into the overall group roadmap and priorities.
• Hands-on technical to provide mentorship to a development/solution-first team with regular architectural support and coding support.
• Bring self-service for inbound asks that are currently manual or semi-automated to other mParticle teams.
• Promote a culture of collaboration and automation – know that the best solutions come from multiple brains working together!
• Drive industry-best practices around on-call 24×7 support for production services.

Desired Experience

• 10+ years of hands-on technical experience across Production Engineering / DevOps / SRE roles.
• 3+ years of experience managing software teams.
• 3+ years of experience at small, startup-style companies.
• Experienced with the modern software tech stack (Docker/Kubernetes, Terraform, Concourse, AWS, GitOps, etc).
• Experienced with continuous delivery, from pipeline to supporting running production services.
• Mastery of at least 1 programming language (python preferred).
• Expert on the command line (bash preferred).
• Strong experience developing and troubleshooting issues around cloud stacks, virtualization, and container orchestration.