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Senior Director, Product Operations

Sr. Director, Product Operations

locations Remote

time type Full time

job requisition id JR102445

Position Overview

  • As part of the Member Empowerment Team with Zelis, the Senior Director, Product Operations will engage to bridge the activities of intra Business Unit Product roadmap curation, platform and enterprise architecture strategy, and our incubation team to foster support for #OneZelis product integration opportunities.
  • This Product Operations leader will have accountability for regular engagement with Business Unit Product leadership and Subject Matter Experts to understand current product capabilities, short- and long-term product strategic roadmaps, and engagement with Executive Leadership, Technology, Sales, Marketing, and Account Management to evaluate prioritization of cross product enablement concepts.
  • These responsibilities will span across multiple business units and shared service delivery teams. The role will include accountability for regular (monthly, quarterly and annual) investment review & financial planning events to drive operating plan and long range planning.

Skills, Knowledge & Abilities

  • Expert knowledge in enterprise view of product roadmap
  • Ability to articulate goals/timelines/benefits of roadmap and prioritized initiatives
  • Experience with Operational & Production Support
  • Experienced with Client facing engagement
  • Consultative approach to collaboration & relationship management
  • Systems Thinking mindset and enterprise architecture approach
  • Design Thinking product management experience
  • Servant Leadership mindset


  • 7+ years’ experience with multiple consumer channels in the Healthcare environment – Member/Patient, Provider, Health Plan, Vendor, and Integration partner
  • 7-10 years’ experience in Product Roadmap and Strategy Development
  • 7-10 years’ experience with multidisciplinary application delivery approaches – Waterfall, Agile, SAFe, Kanban, etc.
  • Business Process Optimization, lean experience preferred
  • Product & Data analytical experience
  • Experience with Operational & Production Support
  • Experienced with Client facing engagement