Senior Director, Operations, New Offer Launch

Title: Senior Director, Operations, New Offer Launch

Location: Pleasanton United States

Time type : Full Time

Job requisition id : JR-0092826

Job Description:

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it’s what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The New Offer Launch (NOL) team commercializes new sources of revenue at Workday, developing product and service offers, solutions enabled through partnerships, or expansion of our target markets. The NOL team partners across all Workday business functions to define the business strategy and then drive action to position new businesses to scale. As the volume and complexity of Workday’s product & offering portfolio grows, we are partnering with more key business and operations functions, including Product, Finance, Sales, Partners, Marketing, Customer Experience, and Business Technology (IT) team to make foundational improvements to our operations to accelerate speed to market and scale new business models.

About the Role

As a Senior Director, Operations, you will organize and lead a cross-functional team to define the NOL function’s business strategy and operating model. This leadership role is highly visible within Workday that requires a high degree of both technical and business acuity and an exceptional ability to build cross-functional relationships while driving programmatic execution. As a strategic partner to senior business leaders across Workday, it’s essential that you possess exceptional leadership, interpersonal, and communication skills, and are adept at cutting through complexity to shape and drive decisions.

Key Responsibilities

• NOL Strategy, Planning and Program Management
• Develop and implement the NOL function’s strategic objectives and key results and operating model aligned with Workday’s strategic objectives, conducting gap analysis, identifying key opportunities, and building end-to-end solutions for launch operations
• End-to-End NOL Process Design
• Partner with cross-functional leaders to own the development and refinement of end-to-end launch processes, producing process diagrams, value stream maps, business flow charts, and launch requirements documents
• Problem Solving & Agility
• Decompose complex problems, develop solutions and craft high quality recommendations in a constantly evolving environment.
• Change Leadership
• Drive large-scale organizational change efforts influencing and building trust across a highly cross-functional organization
• Performance and Analytics
• Lead development and maintenance of metrics, KPIs, and dashboards to monitor NOL portfolio performance
• NOL Automation
• Orchestrate automation projects in partnership with IT to streamline launch operations, enhancing the efficiency of personas across various business functions
• Information Management, Training and Onboarding
• Drive standards for creating, maintaining, and releasing NOL documents, website management, training and onboarding content etc.
• NOL Branding and Communications
• Lead the NOL brand and value proposition – including content, awards, events, awareness campaigns/ roadshows etc.
• Develop and implement a communications strategy that builds and champions trust in NOLs purpose and journey
• Team Leadership
• Lead and mentor a high-performing team fostering a culture of continuous improvement, innovation, and accountability.
• Supervise recruitment, development, and retention of top technology talent.

About You

Basic Qualifications:

• 15+ years of experience in technology leadership roles supporting engineering, product/technical program management, business operations, sales, partners etc. Inclusive of the skills listed below:
• Consistent track record of leading technology programs supporting SaaS, enterprise architecture, etc.
• Demonstrated experience building and improving processes, systems and workflows to increase productivity & efficiency
• Ability to create templates and methodologies, while maintaining flexibility and adaptability in a multifaceted operations environment
• Experience in similar or adjacent roles within a technology company, ideally in enterprise software

Other Qualifications:

• Project Management Professional certification (PMP)
• Experience standing up a new organization and managing large scale and disruptive changes effectively
• Change agent with strong communication skills
• Global Process Owner: Prior experience with process design/ global process owner roles improving team processes and methods

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things.

Primary Location: USA.CA.Pleasanton

Primary Location Base Pay Range: $238,400 USD – $357,600 USD

Additional US Location(s) Base Pay Range: $200,600 USD – $357,600 USD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you’ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote “home office” roles also have the opportunity to come together in our offices for important moments that matter.