Senior Director of Operations

Senior Director of Operations

Full time

Department

Operations

Compensation

• Zone A: San Francisco, Los Angeles, Seattle, New York City, Boston, San Diego, Washington DC$193.6K – $263.8K
• Zone B: All Other US Locations$164K – $223.5K
• Zone C: All Locations in CanadaCA$164K – CA$223.5K

The Opportunity – Senior Director of Operations (Remote – USA / CANADA)

As the Senior Director of Operations, you will be responsible for ensuring Wrapbook processes payroll, taxes and associated fringes accurately, compliantly and on time. In this capacity, you will lead a critical multifunctional team that includes Union Payroll processing, Payroll Operations and Tax Operations. These teams are responsible for various payroll functions including accurate and timely payroll processing, remittance to guilds for fees/dues/benefits, tax payments to state and federal agencies, medical benefits management, ownership of state unemployment claims and more. This role is about architecting a best-in-class organization of people, systems and processes that allows us to perform at the highest level and at a rapidly increasing scale.

You will report to the SVP of Client Operations and will work closely with other teams across Wrapbook.

What you’ll do:

• Provide leadership and guidance to three core operations teams: Union Payroll, Tax Operations and Payroll Operations
• Establish operational targets and execute an operating model to support industry standards for accuracy, compliance and timeliness
• Improve and automate our existing operations to increase efficiency and reliability
• Partner with product on building features to solve customer needs and tooling for the operations teams to support the operational functions
• Role model outstanding program management and change management skills across the Client Operations team and Wrapbook
• Deep dive into special projects, dig into root causes, and collaborate across teams to drive seamless execution. Success means you’ll comfortably partner with Engineering and Product teams and can speak to what an internal Operations team member’s day-to-day looks like
• Build a system of operating whereby everyone knows how to do their job, has the best tools available to do so and are able to measure one’s effectiveness
• Attract and retain top talent; build a high-performing organization

What you’ll have:

• 10+ years of relevant work experience in program management, business operations, payroll operations or similar functions
• Experience managing and growing a team from 20 to 50+. Your team will consist of three direct reports and their respective teams
• Payroll and/or Entertainment payroll experience is preferred
• Sense of ownership and comfort with ambiguity
• Excellent organizational skills including time management, goal setting, and attention to detail
• Demonstrated ability to build trusting relationships across all levels of an organization

Why Join Us

At Wrapbook, creativity meets technology — and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1500 towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service