Senior Director, Generative AI Solutions and Operations

Title: Senior Director, Generative AI Solutions and Operations

Location: Needham Remote

Head of Generative AI Solutions and Operations

Remote position – US

Job Description:

Who we are:

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.

What you’ll do:

This is a senior leadership position that will have exposure across the entire business, influencing the vision and implementation of Generative AI strategy and in turn, creating impactful solutions for travelers, partners and external syndication. This can take the form of helping our customers plan their perfect trip, book a hotel, engage in experiences or drive efficiency and effectiveness through the latest advances in Generative AI technologies.

The Head of Generative AI Solutions and Operations is a key leadership role responsible for developing and executing a comprehensive Generative AI data strategy to drive business objectives. This role involves partnering with key business stakeholders, all data and engineering teams including AI/ML, Analytics, Data Engineering, Data Platform, Engineering and external vendors/partners to ensure that the organization leverages data effectively to make informed decisions. In this role you will be responsible for driving the growth and success of our practice focused on generative artificial intelligence (AI). This role requires a combination of leadership abilities, industry knowledge and technical expertise to deliver innovative generative AI solutions internally and externally.

What we are looking for?

You bring a minimum of 10 years experience in leadership spanning Business Management, Strategy, Operations and technical areas such as Data Science, Machine Learning, and software engineering. This role offers a great opportunity for professional growth with the world’s largest travel guidance company.

Key Responsibilities:

• Develop and implement a comprehensive growth strategy for the generative AI practice, aligned with the company’s overall business objectives. Identify new business opportunities and cultivate relationships with key stakeholders interested in generative AI solutions.
• Develop AI features and offerings: Collaborate with internal teams and external partners as needed to define their AI vision and goals. Design customized AI strategies & offerings aligned with their business objectives, industry trends, and technological advancements.
• Develop Gen AI operational plan, ensuring robustness, sustainability, and cost-effectiveness. Evaluate buy vs. build options and decide on custom applications versus 3rd party solutions. Define and collaborate with other technology and infrastructure teams to build Gen AI platform ecosystem.
• Lead Implementation of AI Solutions: Lead the implementation of AI solutions by working closely with cross-functional teams. Define project scopes, timelines, and deliverables. Ensure seamless integration of AI technologies into existing systems and processes.
• Leverage technical expertise and broad experience to provide guidance and direction to senior leadership, colleagues, and staff.
• Evangelize Tripadvisor employees at all levels on the benefits and opportunities associated with generative AI for content creation and production efficiency. Prepare compelling presentation materials and represent the group as an influential authority on the subject, instilling confidence and motivating the organization to take risks and embrace new technologies.
• Develop partnerships with senior leadership, determining and aligning initiatives with Tripadvisor product, business and technology strategies. Establish collaboration and support for investment in new technology directions.
• Maintain open collaboration with similar companies and industry bodies involved in media production. Understand and participate in industry wide production strategies and standard processes.
• Lead AI Transformation: Drive AI transformation initiatives, including change management, training programs, and cultural shifts. Foster a data-driven mindset within organizations and promote the adoption of AI across various departments.
• Stay Current with AI Developments: Continuously research and evaluate emerging AI technologies, frameworks, and methodologies. Keep with industry trends and advancements to provide up-to-date recommendations.
• Measure and Evaluate: Establish key performance indicators (KPIs) and metrics to track the effectiveness of AI initiatives. Regularly monitor progress, evaluate outcomes, and provide insightful reports to clients.

Qualifications:

• Education: Bachelor’s or advanced degree in business management, data science, business analytics, computer science, or a related field.
• Experience: Proven experience in developing and implementing data strategies in complex organizational environments.
• Strategic Thinking: Strong strategic thinking and problem-solving skills, with the ability to create high level strategy in new business areas
• Leadership Skills: Demonstrated ability to lead and influence at a senior level, collaborate with diverse stakeholders, and drive results in a dynamic environment with excellent communication and interpersonal skills.
• Industry Knowledge: In-depth knowledge of emerging trends in business applications of Data and AI, latest developments in technical breakthroughs of AI.
• Change Management: Proven experience in driving cultural and organizational change towards a more data-centric mindset.
• Communication: Excellent communication and presentation skills with the ability to convey complex technical concepts to non-technical stakeholders. Showcase strong interpersonal, verbal, written, and presentation skills when presenting to partners and collaborators.
• Project Management: Demonstrate ability to provide direction and oversight to ensure project resources will be optimized and priorities continually reviewed ensuring alignment with strategic and business objectives.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

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