Senior Director, Centralized Operations

Title: Senior Director, Centralized Operations

Location: Nashville TN US

JobDescription:

Who we are…

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for

Our Central Operations team is building the platform and the processes that power AvantStays best in class local property management across 50 markets and 2,000 properties. Were seeking a dynamic and experienced Senior Director of Operations to oversee and optimize the operational functions of our vacation rental portfolio. You will develop and implement strategic initiatives to enhance operational efficiency, streamline processes, and improve overall performance across the vacation rental portfolio.

What youll do

  • Lead the Central Operations team including Owner Onboarding, Vendor Management, and Virtual Property Management.
  • Develop strategy for New Verticals that we want to launch.
  • Support the broader Operations division in delivering an exceptional guest & owner experience by elevating our quality standards and driving continuous improvement initiatives.
  • Track and move key metrics including responsiveness, operational costs, overhead costs, and customer satisfaction (CSAT and NPS)
  • Work closely with our Product & Engineering teams to leverage technology to improve our core KPIs and outcomes.
  • Drive cost savings initiatives across cleaning, maintenance, and other recurring property service providers.
  • Elevate our owner onboarding experience to ensure every new owner starts their Avantstay journey with excitement and confidence.

Requirements

What we look for

  • You have 8+ years of experience. Youve succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience).
  • Ambiguity doesn’t intimidate you; it invigorates you. You thrive in fast-paced, startup environments where change is constant, and learning is rapid.
  • While you believe in data driven decision making (and are proficient in SQL / Excel), you are equally capable of relying on your intuition when we dont have the luxury of data
  • You thrive when you are operating at 10,000 feet and building the right strategy, but you arent afraid to roll up your sleeves and dive into the details.
  • Exceptional leadership and communication skills, with the ability to inspire, motivate, and develop high-performing teams.
  • Demonstrated ability to drive operational excellence, improve processes, and deliver exceptional customer experiences.

Benefits

  • Compensation: $160,000 – $180,00; bonus eligible
  • Generous equity plan (ESOP)
  • Retirement savings programs
  • Employer-sponsored healthcare (medical, dental, vision) plans included HSA, FSA, PPO, and HMO options
  • Additional insurance plans including legal, short- and long-term disability, life, and pet
  • Employee Assistance Program (EAP) and Perks at Work
  • Generous Time Off, including unlimited PTO, volunteer & mental health days, and paid parental leave
  • Fitness & work from home reimbursements
  • Complimentary and discount stays at AvantStay properties
  • Fully remote position – work from anywhere