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Sales Support Representative, Medical

Sales Support Representative, Medical


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Time Type: Full time
Job Requisition Id: R123858

The Medical Sales Support Representative Receives telephone calls from Field Sales Consultants (FSCs) and Regional Sales Managers (RSMs) regarding various processes relating to the customer support functions. This position primarily involves providing outstanding customer service to the FSCs regarding orders, returns, account inquiries, and addressing customer concerns on behalf of the FSC.

Essential Duties:

  • Receives telephone calls from FSCs to answer inquiries on various issues, including orders, bills, and shipments.
  • Issues return authorizations, credits, and traces customer order shipments.
  • Interacts with Regional Sales Managers regarding FSC and customer related issues. Evaluate, analyze and resolve FSC concerns
  • Maintains special pricing upon request from the FSC
  • Interacts with Distribution Centers regarding post-order inquiries, such as requesting shelf checks to ensure product availability
  • Applies customer credit card payments, spreads unapplied cash and credits as requested by the FSC
  • Notifies FSCs, RSMs and department manager of unusual situations requiring special attention
  • Contacts manufacturers for product information and return authorization for non-stock items
  • Initiates changes to and cancellation of orders or backorders upon request and advises FSC
  • Adheres to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
  • Participates in special projects, attends sales or departmental meetings as requested and performs other duties as required
  • In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Specialized Knowledge and Skills:

  • Good telephone etiquette, ability to answer a high volume of calls, effective dispute resolution
  • Ability to learn applicable computer systems


  • One year call center, customer service experience, or comparable experience required


  • High school diploma or the equivalent required

The posted range for this position is $33,480 – $58,590 annually which is the expected starting base salary range for an employee who is new to the role to be fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

  • Other benefits available include: Medical, Dental, and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

About Us
It was 90 years ago when Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 32 countries or territories, the Company’s network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.

We invite you to join our nearly 22,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work.

No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations.