Sales Operations Manager

Title: Sales Operations Manager

Location: United States of America

Job Description:

At Nuna, our mission is to make high-quality healthcare affordable and accessible for everyone. We are dedicated to tackling one of our nation’s biggest problems with ingenuity, creativity, and a keen moral compass.

Nuna is committed to simple principles: a rigorous understanding of data, modern technology, and most importantly, compassion and care for our fellow human. We want to know what really works, what doesn’t—and why.

YOUR TEAM

The Sales Operations Manager at Nuna plays a pivotal role in supporting the growth of Nuna. This critical role involves streamlining sales processes, maintaining precise CRM workflows, and delivering actionable sales insights.

Reporting directly to the VP of Sales, the role demands a meticulous, proactive professional who thrives in a fast-paced start-up environment. A significant focus will be on ensuring the sales team stays on task, managing follow-ups, and meeting deadlines. Comfortable interacting with executive teams and a knack for multi-tasking are essential paired with proven ability to drive sales efficiency and effectiveness within a SAAS or healthcare setting.

YOUR OPPORTUNITIES

CRM Management

• Maintain and update the HubSpot CRM system to ensure accurate data entry and efficient sales pipeline management, developing and enforcing data integrity standards and best practices including pipeline and contact management
• Create and manage automation workflows and sequences to improve sales efficiency

Sales Analytics and Reporting

• Generate and analyze sales metrics to identify trends, opportunities, and areas for improvement
• Prepare regular sales reports and dashboards for the VP of Sales and other stakeholders

Process Improvement

• Identify and implement improvements to sales processes to enhance efficiency and effectiveness
• Develop and document standardized sales procedures and workflows

Sales Meeting Management

• Recap sales calls and meetings, ensuring appropriate notes, action items, and next steps are captured in the CRM
• Monitor follow-ups and ensure timely completion of assigned tasks

Sales Operations Leadership

• Lead sales operations meetings, ensuring all parties are completing their individual tasks as assigned
• Coordinate and schedule sales meetings, demos, and training sessions

Sales Support

• Assist the sales team with day-to-day operations, including managing sales documentation and preparing sales materials
• Assist with lead mining efforts as needed using tools like ZoomInfo, LinkedIn Sales Navigator, and Definitive Healthcare

Cross-functional Collaboration

• Work closely with marketing, product, and customer success teams to ensure alignment and support for sales initiatives
• Provide feedback and insights to other departments to improve the Nuna App and its market positioning

QUALIFICATIONS

Required Qualifications

• Bachelor’s degree in Business, Marketing, Health Administration, or a related field (MBA preferred)
• 5-7 years of experience in sales operations, sales support, or a similar role within a SaaS or healthcare environment
• Advanced expertise with HubSpot CRM, including pipeline and contact management, and automation (workflows and sequences)
• Strong analytical skills, organizational skills, and attention to detail
• Excellent communication, facilitation, and interpersonal skills with experience recapping sales calls and leading sales operations meetings
• Ability to work independently, manage multiple projects simultaneously, and adapt to a fast-paced, start-up environment with an ability to pivot and multi-task
• Self-motivated with a drive to succeed in a fast-growth tech start-up
• A passion for improving healthcare and patient outcomes is a must

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $96,000 to $117,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, and skillset.