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Sales Operations Manager

Sales Operations Manager

at Fender

Remote US

Fender Musical Instruments Corporation (“FMIC“) is located in Scottsdale, AZ. Our brand mission is to accompany each player at every stage with products and brand experiences that fuel the pursuit of musical expression. Within Fender’s Global Sales Team we are focused on growing the universe of beginner players by enhancing their experience at each successive learning milestone. Our mission is to provide retail solutions and to support and nurture new players on their musical journey.

An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.

We are seeking a dedicated, motivated individual to join our team as a Sales Operations Manager. As part of our operations strategy team, you will develop and implement new sales processes in support of our sales department professionals, equipping them with the tools to create, develop, and transform client relationships. You work across several teams to manage sales professionals, providing them with the resources and tools necessary to support our overall business objectives and ensure our reputation as the best and most accessible partner in the industry.

About the Job:

  • Have an overarching perspective of company sales strategies, departmental structure, and overall revenue growth
  • Manage sales processes and key functions such as Customer Master assignment & profiles, maintain pricing tables, facilitate data review and reporting
  • Maintain a detailed understanding of existing sales processes and identify areas for process improvement
  • Develop allocation strategies for product goods across regions
  • Ongoing Sales Logistics coordination with Distribution Centers
  • Analyze market and sales data, delivering reports on your findings and make recommendations to other key decision-makers or stakeholders
  • Track sales data (monthly, quarterly, ad hoc, etc.) for dealer program adherence
  • Be a cross functional support for material number maintenance
  • Helping sales team to leverage marketing content
  • Work with Sales Leaders to identify monthly promotional opportunities and then distribute to sales teams
  • Support outside sales and account management teams
  • Develop best practices that align sales data quality with company initiatives
  • Lead cross functional and executive meetings that occur weekly, bi-weekly, and quarterly
  • Serves as a backup to the Director of Sales Operations and can operate / lead initiatives when unavailable

What you need:

  • Bachelor’s degree in Business, Finance, or a relevant field
  • 3 -5 years or more of experience in Sales Operations, Sales Strategy, or Sales Effectiveness
  • Strong communication, organizational, project management, and people management skills
  • Strong Self-Starter that can pivot and problem solve quickly; must be able to operate cross functionally with Finance, Supply Chain, IT, Sales, and Executives
  • SAP experience (or similar to) required
  • Microsoft Office proficiency (Excel, Word, Outlook, PowerPoint, Tableau, and ShowPad) required
  • Familiar with Microsoft Dynamics, EDI, API, CBX, etc.
  • Excellent communication / time management skills required
  • Outgoing, enthusiastic attitude, teamwork mentality, flexible schedule to hit month end sales goals
  • Ability to multitask

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender, Squier, Gretsch, Jackson, EVH, Charvel and Groove Tubes, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.

Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position. Pay scale means the salary or hourly wage range that Fender reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive. The pay scale for this position takes into account the wide range of factors that Fender considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs. If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work. Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role especially as a new hire and compensation decisions are dependent on the facts and circumstances of each case. Subject to the foregoing, the current pay scale for this position is $74,333-$148,667 per year.