Sales Excellence Support Associate

Sales Excellence Support Associate

locations

USA Remote

job requisition id

R3346

Get your career started at eHealth

eHealthInsurance has many exciting career opportunities in a number of locations, across various functions. Come join us today!

We are seeking a Sales Excellence Support Associates Full time and Seasonal to join the Sales Excellence team. The Sales Excellence Support Associate works directly with both sales supervisors and agents providing timely feedback with notes that will ensure inside sales agents adhere to pre-defined processes and company policies.

Attributes we are seeking:

We are seeking highly motivated self-starters comfortable being an individual contributor as well as functioning within a group dynamic. As a Support associate at eHealth, you will be responsible for reviewing sales interactions for adherence to Sales Mastery University quality standards, while identifying areas in which to improve sales performance and increase reliability of the agent’s sales process.

• Strong listener with exceptional attention to detail, able to perform daily call monitoring and evaluate call transcripts to ensure that processes are being followed.
• Analytical thinker with the ability to analyze data and trends, and proactive in recommending opportunities to enhance the customer experience and sales performance.
• Attend weekly calibration meetings with Sales leadership team, giving feedback and running meetings
• An eye for efficiency, constantly looking for ways to streamline and improve quality assurance processes and procedures.
• Effective collaborator, capable of working with different audiences such as sales leadership, analysts, and other quality assurance specialists.
• Ability to execute in a fast-paced environment in which priorities may frequently change.
• Self-starter that is results-oriented, able to get things done without constant direct supervision.
• Team player, willing to share best practices and coach peers as necessary.
• Willingness to participate in special projects as required.

Salary: $58,000 annually

Basic Qualifications:

• Bachelor’s Degree, or the equivalent combination of education, professional training, and/or work experience
• 3+ years of relevant work experience
• Excellent written and verbal communication skills
• Good understanding of customer service industry standards

Preferred Qualifications:

• 2+ years of experience working in the Medicare industry
• 1+ year of Quality Assurance in a call center or related experience, preferably in the Medicare industry
• Basic knowledge of quality assurance and continuous improvement concepts, procedures, and processes
• Familiarity with NICE inContact or similar telephony tools
• Outstanding time management skills, with a track record of making deadlines in a fast-paced environment
• Exceptional organizational skills, with the ability to multitask and manage competing priorities

#LI-Remote

–

The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees’ personal and professional wellness. For more information on our total rewards offerings, please visit our career site.

–

Base Pay Range -$47,500 – $59,400

–

eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.