Retention and Engagement Manager

Retention & Engagement Manager

We are looking for a Retention & Engagement Manager to join our team!

AstroPay is the global Digital Wallet of choice for thousands of consumers who want to purchase online on international sites. With a focus on international transactions, AstroPay addresses the complexities of local markets, offering fast and efficient solutions across thousands of consumer-recognized payment methods.

We have operations in all LATAM, EMEA & Africa. We work in a dynamic environment. Improving our product and delivery constantly to reach the best time to market is our mission. We are open to feedback and we value honesty.

Skills:

• Knowledge of retention & engagement best practices
• Critical Thinking and Analytical Skills
• Problem-solving
• Ability to adapt to changing environments
• Effective communication skills
• User empathy

What you’ll do:

• Define and execute an overall retention & engagement plan to reduce churn rate considering customer behavior, markets and products.
• Manage omni-channel communication strategy to increase engagement rate with our user base.
• Implement a communication strategy to increase repurchase, cross selling and upselling rates of Astropay products.
• Analyze the current performance and generate ideas on how to improve our Loyalty program.
• Back-up ideas and influence decision making with quantitative, qualitative data and customer segmentation analysis.
• Become a retention advocate and offer support and advice across the team on retention and engagement.

What you’ll need:

• An engineering or business degree is nice to have.
• A creative mindset is nice to have.
• English is a must, Spanish is nice to have.
• Previous experience working in Retention & Engagement related roles.
• Excellent analytical skills and ability to clearly communicate results and recommendations, both verbally and in written formats.
• Results oriented with focus on continuous improvement.
• Customer centric-approach.
• Great attitude towards challenges and solving problems.
• Experience with BI tools such as Amplitude, Looker or similar.
• Must enjoy working in an agile environment and be a team player.

Benefits:

• Flexible hours: We are results-oriented.
• Professional growth: Take off your professional career. Explore your passions.
• Fully remote: Work from anywhere.
• English Lessons: English is essential to work here, we offer the possibility to improve this language.
• AstroTeam: Get in touch with your team and have fun.
• Training: EDX platform to have free training and keep learning.