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Representative, Customer Service Operations

Title: Representative, Customer Service Operations

Location: USA-

What Customer Operations Support contributes to Cardinal Health

Responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis\. Acting as liaisons for both internal and external customers, customer service operations enhances the customer experience by leveraging inbound and outbound channels.

Remote, Full Time

Shift: Monday-Friday 10am-6:30pm EST

Qualifications

+ High school diploma preferred
+ Prior computer experience using Microsoft Office systems preferred
+ Previous call center experience preferred

Responsibilities

+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Provide problem resolution for order issues in a timely manner
+ Demonstrate excellent communication skills
+ Must be able to multitask in a fast paced environment
+ Team\-oriented mindset
+ Demonstrate a passion for healthcare
+ Strong organizational skills and attention to detail

What is expected of you and others at this level

+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Team player
+ Being able to problem solve and take initiative
+ Ability to work overtime when needed
+ Demonstrates a customer\-centric advocacy mindset
+ Strong communication skills, both written and verbal

**Anticipated salary range:** $15.00-$21.19

**Bonus eligible:** No

**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well being.

+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account \(HSA\)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts \(FSAs\)
+ Short\- and long\-term disability coverage
+ Work\-Life resources
+ Paid parental leave
+ Healthy lifestyle programs

_Application window anticipated to close: 03/09/2024 if interested in opportunity, please submit application as soon as possible.

_Candidates who are back to work, people with disabilities, without a college degree, and Veterans are encouraged to apply

_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

We are a team of nearly 48,000 mission-driven partners striving each day to advance healthcare and improve lives. We are Essential to care.

Headquartered in Dublin, Ohio, Cardinal Health, Inc\. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for health care facilities

We are a crucial link between the clinical and operational sides of care, working with more than 4,500 sourcing and manufacturing partners to deliver end-to-end solutions and data-driven insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With 50 years of experience, approximately 44,000 employees and operations in more than 30 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges – now, and in the future\.

On Thursday, Jan. 7, 2021, we celebrated the day our founder, Bob Walter, had the vision to start a business that became known as Cardinal Health.

One of the most important ways we celebrated was by giving back to the communities where we live and work. 2021 was a “Year of Service” for all Cardinal Health employees around the world\.

View Cardinal Health on YouTube.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.