(Remote) Implementation & Support Specialist

Join the SilverBlaze team and be part of an exciting rapidly growing, international software development organization specializing in Customer Web Portals for the Utilities industry. Harris is currently searching for an enthusiastic, quick learner to work in the SilverBlaze organization to provide implementation expertise to new and existing customers using the SilverBlaze Smart Forms software platform. This person will interface with our utility customers, Harris sister companies and our development team, to assist in installing and configuring our product suite and resolving technical issues. As a member of our highly respected team, this person will have an active role in providing exceptional customer support that is helpful and timely. The ideal candidate should be a team player with strong interpersonal skills. Candidates need to be self-motivated, self-learning, and detail-oriented. This remote role welcomes candidates anywhere in Canada and the US. SilverBlaze head office is located in Richmond Hill, Ontario. Remote work opportunities are available. What your impact will be: Monitor the support ticket application and respond to support tickets: Excellent Troubleshooting and problem resolution skills Email Communication Phone Communication Teams/GotoMeeting/WebEx/Skype Communication Implement our software for customer projects: MS SQL Server installation and configuration Apache HTTP Server installation and configuration Apache Tomcat Server installation and configuration (clustered environments) SilverBlaze Smart Forms installation and configuration What we are looking for: HTML, CSS, JavaScript knowledge General Web knowledge Working with VMs VPN connectivity BA/BSc, related College Technical diploma; or equivalent applicable industry experience Exceptional people skills Demonstrable customer care and focus Willingness to learn and the ability to self-teach What we can offer: Career growth opportunities Flexible work conditions 3 weeks' vacation and 5 personal days Comprehensive Medical, Dental and Vision coverage from your first day of employment Employee stock ownership and RRSP matching programs Lifestyle rewards About us: SilverBlaze is an award-winning software innovation, development and consulting firm. Founded in 1999, SilverBlaze provides utility companies with value-focused, highly customizable web customer portal and smart forms software. Click here to learn more about SilverBlaze.