Re-Entry Enrollment Counselor

Re-Entry Enrollment Counselor

Job no:493813
Work type:Administrative (Full Time)
Location:Remote (within United States)

Job Title:Re-Entry Enrollment Counselor

Reporting Relationship:Associate Director of Re-Enrollment Qualification

Unit:National & Global

Department:SEP Strategic Enrollment & Partnerships

Campus Location:Online/Remote

Summary of Position:The individual in this position has primary responsibility to assist students who have withdrawn from the university and wish to return to complete their degree program. As the primary representative of IWU to students seeking to re-enroll, the person filling this position must have excellent knowledge of the degree programs and a superior general understanding of the target audiences for which the programs are designed. Working in consultation with the Associate Director of Re-Enrollment, this person assists in developing and modifying plans to recruit, enroll, and retain students for these programs.

Duties and Responsibilities

  • Apply the re-enrollment processes and contact strategies to serve students in a timely manner through the process of discovery, admissions, and enrollment process
  • Initiate contact to a newly withdrawn student within 48 hours of the withdraw
  • Coach students through a healthy process of discovery and exploration on their re-enrollment options, which includes building rapport, uncovering concerns, exploring learning styles and obstacles that may have caused the withdrawal
  • Accurately maintain student records in the contact management system to insure proper reporting, forecasting and projecting of enrollment efforts and fruitfulness
  • Manage efforts and fruitfulness to balance student re-enrollment activities (Calls, Talk Time, Emails, etc.) and student servicing activities (Applications, Clearing, Registration, and Class Close, Class Starts, etc.)
  • Effectively work along side a team of peers to develop efficient processes and procedures that contribute to the growth of the team, department and university as a whole

Qualifications:According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.


  • Associate degree required, bachelor degree preferred


  • Minimum of one (1) year of experience in college recruitment, sales, marketing, and/or public relations preferred

Required Skills

  • Superior communication skills (verbal and non-verbal)
  • Advanced computer skills with word processing, email, spreadsheets, Internet, database usage, etc
  • Ability to relate well with working professionals and students
  • Excellent multi-tasking skills
  • Superior organizational and interpersonal skills

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each members earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.


As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.