QA Engineer

Title: QA Engineer – Contract

Location: United States (Remote)

Job Description:

When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent.

We’ve helped hundreds of companies like Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries.

In 2022, we closed $185M in our Series C, led by SoftBank and B Capital.

Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world.

Let’s elevate frontline work together.

About The Role

The Worker Experience Team at Fountain operates like an agile startup, iterating rapidly to develop new products and features. We build fast, and occasionally break things 😉

We’re seeking an adaptable and experienced Quality Engineer to uphold our software’s quality standards.

As a Quality Engineer on the Fountain Worker Experience team, you’ll join a trio of QA engineers responsible for ensuring the functionality and quality of our products. Collaborating closely with product managers, designers, software engineers, and customer support representatives, you’ll ensure our product meets requirements and remains bug-free.

To excel in this role, you should possess a proven knack for bug-hunting, regression and exploratory testing, and possess strong communication skills across different team roles.

This role is a 4 month contract, starting in October.

What you’ll be doing:

• • Conducting comprehensive end-to-end testing of new features, enhancements, and bug fixes across desktop and mobile platforms.

• • Keeping a user-first approach to testing, ensuring a positive end-user experience.

• • Performing regression test on existing products end-to-end to ensure stability before releases

• • Clearly document issues and improvements to the engineering team

• • Work with implementation and customer success teams to reproduce, document user-reported issues and escalate them to the relevant teams

• • Engaging closely with product, design, and engineering teams throughout the product lifecycle, offering insights at every stage.

• • Providing regular updates on testing progress and overall product quality to the QA team and other stakeholders.

• • Generating reports on bug input and output to provide a quantitative assessment of product quality.

• • Assist remote colleagues with questions about functionality that you’ve tested

What you should bring:

• • 5+ years of experience in quality engineering, including testing on desktop and mobile platforms

• • The ability to learn new concepts quickly, and be able to explain them to others

• • Understanding of agile development processes

• • Experience in issue tracking software, such as Jira or Linear

• • Responsiveness and excellent communication skills, both written and verbal, to facilitate effective collaboration with the team.

• • Ability to navigate ambiguity, escalate issues proactively, and multitask in a fast-paced environment.

Nice to have:

• • Experience in B2B SaaS startup environments and remote international settings is preferred

• • Basic ability to read and understand code with focus on early defect prevention

• • Knowledge of at least one programming or scripting language is a plus

Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. What do you have to lose?

Fountain offers an incredibly unique work environment. We employ a diverse team all over the world. Each Fountaineer is given the freedom to do their best work from wherever they choose. We also understand the importance of in-person connections and hold in-person meetings with your team and meet annually as an organization to build our relationships and focus on the future of moving Fountain Forward.

The benefits we offer in the United States include competitive health plans and a retirement plan. Some Fountain-wide perks offered to all employees across the globe include a flexible vacation policy, paid holidays, monthly lunch stipends, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements. Fountain is a global employer, so some benefit offerings will vary from country to country.

Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

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