QA Associate

Title: QA Associate

Location: Remote

Honor exists to expand the world’s capacity to care.

We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale.

Founded in 2014, and now a Series E funded Unicorn valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.

The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults.

Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems!

About the Work:

We are looking for a QA Associate who will be responsible for reviewing and managing I9s for our caregiver population. We hire in high volume, remotely, and must ensure compliance for each and every one of these new hires. This individual will be primarily responsible for daily review of newly-submitted I9s and will be accountable for ensuring we are free of errors and meeting all expectations as dictated by the USCIS.

Responsibilities:

• Use our ATS to manage a daily steady influx of submitted I9s, reviewing candidates’ section 1 for accuracy. When errors exist, returning documents to candidates for redo and providing seamless customer support to ensure we receive an accurate version in time for hire.
• Executing daily QAs of I9 Section 2, completed by associates, to identify and immediately flag any errors for correction
• Utilize I9 expertise to provide timely and clear coaching to associates if and when an error occurs, contributing to a reduction of repeat errors moving forward
• In addition to supporting our weekly direct hires, support with I9 QA for implementations of other agencies onto our platform and the caregivers who transfer over with the agencies
• Provide and maintain diligent notes and a tracking system to ensure we are make few to no errors and immediately catching and keeping record of any errors when they do arise
• Manage and oversee the timely submission and resolution of E-Verify cases, as well as I-9s submitted with receipts, ensuring compliance with established regulations.
• Staying up to date on the latest guidelines around employer I9 expectations, ensuring we are constantly in compliance
• Depending upon volume at any given time, flex into other ad hoc support needed for the hiring team (examples: phone screening, virtual orientations, document collection, etc)
• Proactively adapt workflows as we test and explore new paths to hiring

About you:

This person has a strong background in handling I9 completion and/or other HR-related tasks. You have expertise around recognizing acceptable documentation and best practices for both section 1 and section 2 completion. You are extremely attentive to detail and highly organized – you are rigorous in your approach and have a track record proving such.

To succeed in the role, you’ll need:

• Comfortable and proactive with providing effective feedback
• A problem-solver and go-getter who holds self and others to a high standard
• Flexible and able to adapt in a fast-paced and frequently changing work environment – willing and able to wear many hats!

Qualifications and experience:

• Education and/or Experience: High school diploma, and 3+ years in an HR-related position
• Minimum of 2 years directly handling I9s with expertise on this subject
• Experience conducting quality assurance and maintaining records for I9s and/or other sensitive employment documentation
• Knowledge of USCIS regulations and best practices
• Experience with Google suite (Sheets, Doc, Slides, email, and Calendar)
• Strong interpersonal skills and ability to communicate clearly and effectively
• Proven ability to manage a high volume of records and ensure accuracy
• Able to identify problems and quickly determine effective solutions
• Comfortable with technology and able to learn new tools and systems

Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.

Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.

Hourly Hiring Range

$22.75—$25.25 USD

What’s next?

Honor is remote friendly! We’re hiring across the U.S., with an entirely virtual interview and onboarding process. Most of our positions are remote/work from home and do not require permanent relocation. As conditions allow, we have office space for in-person collaboration in our San Francisco Bay Area, CA and Austin, TX hubs. If you’re looking for a great job that offers you the opportunity to work from home, we’d love to talk to you.

Want to know more about why Honor is a great place to work? Check out our perks!
We value people! These four people-centric values guide the ways we work and decisions we make every day.

This role doesn’t sound quite right? Send this application to a friend who may be a fit and check out our other available roles!

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Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Honor is an E-Verify company. For more information please review our Participation and your Right to Work