Project Manager, Customer Engagement and Services

Project Manager, Customer Engagement and Services

locations

Remote – North America

time type

Full time

job requisition id

R-8471

This is a remote position that could be based anywhere in the United States or Canada.

The Center of Excellence Project Manager is responsible for managing projects and project related tasks for internal and customer facing services projects enabling on time delivery, quality, and financial performance. The ideal candidate must be able to excel in a fast-paced environment, provide quick responses and meet aggressive deadlines. We are seeking an extremely self-motivated, autonomous individual with a proven track record in driving results.

Responsibilities and Duties:

• Develop and manage a detailed project schedule and work plan.
• Provide project updates on a consistent basis to various stakeholders.
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Utilize industry best practices, techniques, and standards throughout entire project execution.
• Monitor progress and make adjustments as needed.
• Measure project performance to identify areas for improvement.
• Maintain tasks and schedules in project management systems and tools.
• Support other project teams with project initiation and closure.
• Work in Calix, customer and vendor systems as required.
• Order, track and expedite materials.
• Track project costs in order to meet budget.
• Ability to analyze data and provide recommendations.
• Document project notes and action items.

Qualifications:

• Calix requires all employees based in North America who will work onsite at a Calix office, attend in-person meetings, and/or travel on behalf of Calix to be fully vaccinated. Calix will consider requests for reasonable accommodations as required under applicable law.
• Excellent oral & written communications skills.
• Strong interpersonal and organization skills.
• Ability to evaluate and prioritize tasks in an evolving environment.
• Ability to work independently and multi-task.
• Strong customer service skills.
• Bachelor’s degree in computer science, business, or a related field.
• 2-4 years of project management and related experience.
• Proven ability to solve problems creatively, highly resourceful.
• Strong familiarity with project management software tools, methodologies, and best practices.
• Experience with Salesforce, Adobe Acrobat Suite, Microsoft Office including Excel, Word, Project, and PowerPoint.

Location:

• Remote-based position located in the United States or Canada.

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