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Project Manager

Title: Project Manager

Location: U.S. – Home Based

Type: Full-Time
Workplace: remote

About SugarCRM

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.

Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth check out our recent Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we are a Remote 1st organization, which means we empower everyone to do their best work from home, on the road, or anywhere in between.

If you’re ready to grow your career and help organizations grow better and faster, you’ve come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.

As a member of Sugar’s Professional Services (PS) organization, the Client Engagement Manager (also known as a Project Manager [PM]), will be perform a critical role working with customers to define and align business needs with product capabilities. The PM works closely with customer stakeholders to understand customer business needs and goals, define process best practices, capture business needs and enable the needs/requirements into the SugarCRM product. Throughout the course of an implementation, the PM will work within the SugarCRM Professional Servicers project team as the project leader and functional expert, ensuring deliverables are of the highest quality and representing the business in designing and defining the SugarCRM solution.

Impact you will make in the role:

  • Represent Sugar PS as the project and functional leader
  • Work with customer teams to define requirements for the project. Lead requirements/discovery workshops
  • Coordinate and manage customer and Sugar resources and work deliverables.
  • Work across the SugarCRM organization to ensure customer needs and deliverables are met
  • Work collaboratively with product management, engineering, support, account management and other members of the Sugar PS organization
  • Develop deep understanding of CRM best practices
  • Develop deep expertise of the SugarCRM product
  • Work with customer to prioritize project requirements and deliverables
  • Communicate customer priorities to Core product management for inclusion in Core product roadmap
  • Coordinate work effort with Solution Architect, Business Analysts, Developers, QA, Product Owners, and members of the customer and partner project team
  • Perform as a thought leader within PS, constantly looking to improve how projects are delivered

Expertise you will bring in:

  • 5+ years of experience in large customer professional services engagements with Business Analysis and Project Management responsibility (timeline, resources and financials)
  • Experience working with global and offshore teams
  • Strong track record of career and professional achievement. Strong process thinker with the ability to synthesize and communicate complex thoughts and concepts
  • Must be goal-driven, a self-starter able to thrive in a fast paced environment
  • Excellent communicator (written and verbal) with ability to maintain open communication with all levels of the organization. Comfortable leading discussions and working at the executive level
  • Strong understanding of enterprise software and enterprise software implementation/projects (CRM or ERP)
  • Strong understanding of implementation methodology and practices Agile, SCRUM, SDLC, etc
  • Experience facilitating requirements sessions with business users, IT and senior management, and creating detailed project documents project plan, functional design, use cases, test plans, etc
  • Strong experience with business process definition and design, estimating work effort and in contracting (SOW, change orders, etc.)

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we’re dedicated to adding new perspectives to the team.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

Excellent healthcare package for you and your family

Savings and Investment 401(k) match

Unlimited Paid Time Off

Paid Parental Leave

Health and Wellness Reimbursement Program

Travel Discounts

Educational Resources – Career & Personal Development Program

We are a merit-based company – many opportunities to learn, excel and grow your career!

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

If you require a reasonable accommodation to search for a job opening or submit an application, please email recruiting@sugarcrm.com with your request and contact information.


Salary: $101,600 – $130,000 a year

Expected salary range, depending on experience