Product Specialist

Product Specialist (Business Ops)

• Remote Worldwide
• Full-Time
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• Product Specialist (Business Ops)
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We’re growing! Don’t miss the opportunity to be part of our global team as our Product Specialist – Business Ops.

About us:

At iVisa we believe that traveling should be simple. That’s why over 1.1 million travelers have chosen us to facilitate their photos, passports, visas, and other travel documents.

We are the easiest, fastest, and simplest solution in the market. Our company is growing 100% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!

What would you do?

• Provide support to the company in product operations knowledge, including product research and development, launch planning, and continuous improvement of processes.
• Provide support in the launch of new products, including developing training, conducting research, and beta testing.
• Audit the quality of the Operations team, ensuring quality standards are met and providing constructive feedback to improve business processes.
• Perform detailed analysis of complex cases to improve business processes, utilizing Business Intelligence (BI) skills to analyze data and find opportunities for improvement.
• Demonstrate excellent customer service skills, including the ability to effectively communicate with customers and resolve their issues in a timely and professional manner.
• Design and document business processes to improve efficiency and consistency, including creating process maps, standard operating procedures, and training materials.

What are we looking for?

• Proven track record working in customer service environment + 1 year.
• Strong analytical skills and ability to work with large data sets.
• Previous experience in product operations or a similar role, preferably in a technology company.
• Excellent communication skills and ability to work effectively with cross-functional teams.
• Experience with process design and documentation, including creating process maps, standard operating procedures, and training materials.
• Strong attention to detail and ability to manage multiple projects simultaneously
• Basic knowledge of Business Intelligence (BI) tools such as Tableau, Power BI, or Google datastudio. (Desirable)

What we offer?

• Remote-first: work from everywhere.
• The opportunity to collaborate and learn from Data Analysts , UX Designers, Software Developers, Engineers and many other experts.
• Work in a hyper-growth, dynamic and international environment. Run in a highly tech-minded company with top of line tools.
• The opportunity to help build a company that will continue to redefine the travel industry.
• Transparent company culture with flat hierarchies (and super cool coworkers).
• Lots of responsibility and a real chance to make an impact.