Principal Project Manager, Operations

Principal Project Manager, Operations

locations: Remote-USA

time type: Full time

job requisition id: P742506

About the team

Zillow Group’s mission is to build the world’s most trusted and vibrant home related marketplace, and give people the power to unlock life’s next chapter.

The Principal Project Manager is a senior-level member of the Contact Center Operations team responsible for driving all aspects of our most complex and strategic projects within the organization. You will come with a consistent record of advancing operational efficiency. This role involves finding opportunities for cost-saving initiatives, leading project teams, ensuring successful project delivery, teaching project management, and driving improvement in project processes. The Principal Project Manager plays a significant role in aligning project objectives with organizational and company-wide strategic direction while delivering results on time and within budget.

About the role

The primary responsibilities of this role include:

• Develop and lead robust project plans, schedules, budgets, and cross-functional resources across multiple highly-complex projects.
• Independently determine appropriate project management framework and methodologies according to the complexity of each launch.
• Prioritize pivotal initiatives by partnering with product engineering teams to drive technical advancements, strategic priorities, business goals, user experience, technical feasibility, and time to market to define impactful solutions.
• Create formal networks involving coordination among groups such as key stakeholders (including executives), department heads, and external partners, to develop rapport and establish expectations for project success.
• Negotiate strategically and skillfully within the project team and with external partners by being direct, diplomatic, and empathetic in very complex situations.
• Run full-cycle project activities, employing change management procedures, evaluating risk and cost, managing dependencies, removing roadblocks, and ensuring appropriate documentation and team member alignment.
• Effectively communicate project status, identify risks and dependencies, provide solutions, and influence decisions to ensure projects remain on track.
• Evaluate project performance holistically and provide recommendations for future improvements across the project management team.
• Build and maintain project management frameworks, identify, implement, and teach updated project management methodologies and tools to improve project outcomes, mentor junior project managers, and increase efficiency for the team.
• Cultivate a collaborative and positive team environment, encouraging open communication and knowledge sharing.
• Analyze data in order to identify and articulate to business & tech partners the “why” behind a change and what customer problems are being resolved.
• Leverage technology, like ChatGPT or similar AI, to drive operational gains and increased proficiency by identifying the best use of automated, digital and human powered solutions.
• Lead with a programmatic lens to bring together multiple projects and improve the full scope of a line of business.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $117,000.00 – $187,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

Qualifications:

• Bachelor’s degree in business, engineering, or a related field.
• 8+ years of project management experience with a proven track record of delivering sophisticated initiatives.
• Demonstrated success as a senior project manager or in a similar leadership role, running multiple complex projects from initiation to completion.
• Experience leading cross-functional project teams across multiple geographies and time zones.
• Solid understanding of project management methodologies and tools, including Agile, Lean and Waterfall.
• Strong communication, problem-solving, and analytical skills.
• Demonstrated success in breaking down silos, gaining consensus and influencing outcomes. A change agent!
• A high degree of self-motivation and the ability to work independently, prioritize, and achieve landmarks in a fast-paced environment.
• PMP, Lean Six Sigma, or other relevant project management certification is highly desirable.
• Proficiency in project management software tools, ChatGPT, or similar AI, and Google/MS Office Suites.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you’re in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.