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Principal Program Manager, Operations Strategy and Optimization

Principal Program Manager, Operations Strategy & Optimization

at hims & hers


Hims and Hers offers a modern approach to health and wellness. Our mission is to eliminate stigmas and make it easier for people to access care and treatment for the conditions that impact their daily lives. That starts with creating an open and honest culture of care that is accessible for everyone, no matter who you are or where you live. Since launching in November 2017, we’ve raised over $200MM in funding and are one of the fastest growing direct-to-consumer brands in history.

The Principal Program Manager will oversee critical programs and project management for the Operations, Fulfillment, Pharmacy, and Compounding teams reporting to the Head of Operations Strategy and Optimization. The Principal Program Manager will focus on the strategic programs identified by the Operations leadership team and will directly support the VP of Fulfillment, Head of Operations Strategy & Optimization, and Head of Transportation to ensure we meet our organizational objectives and goals. This Principal PM will work closely with teams across the company, to ensure that critical and enterprise initiatives are met. This role will focus on C-Team strategic initiatives to ensure that programs, product launches, and critical functionalities within Operations are properly managed across functions in order to meet deadlines and reflect the needs of various company stakeholders. In the long term, the Principal PM role may be interested in developing into a Director of Programs within Operations or other leadership roles within the business. The Principal PM will be creative, dedicated, and motivated, be passionate about healthcare, and love solving problems. At times, this role may serve as a proxy for the Head of Operations Strategy & Optimization or their direct reports.


  • Lead project initiatives by ensuring critical business issues and medical compliance are addressed in project decisions; drive process changes based on stakeholder feedback; and ensure high-quality project deliverables
  • Focus on the strategic road map of the as identified by Operations leadership to ensure critical projects and milestones are met while properly partnering with cross functional partners to ensure company initiatives are realized.
  • Collaborate closely with others to identify requirements, manage programs, prioritize based on need, and hit milestones
  • Engage in dialogue and use good judgment to balance provider, operational, customer, and business priorities
  • Communicate operational KPIs and reinforce through proactive feedback
  • Develop and promote processes to facilitate streamlined work for the teams and cross-functionally
  • At times, this role may serve as a proxy for the Head of Operations Strategy & Optimization or their direct reports.
  • Other duties as needed

Experience & Skills:

  • 9+ years of work experience in project or program management or operations, in a technology setting.
  • Demonstrated ability to identify opportunities to increase efficiency and/or improve our customers’ experience and present them to leadership.
  • Experience in leading continuous improvement efforts and well-versed in LEAN methods.
  • Exceptional communication skills, both written & verbal: Confidently and clearly know what, when, and how to get a message across. Experience working diplomatically with high-profile stakeholders.
  • Self-starter aptitude and ability to work independently: At ease working in a fast-paced environment, handling multiple projects and managing competing priorities
  • Presentation and analytical skills: Comfortable using Microsoft Office or Google Suite, and able to learn our other platforms.
  • Technical aptitude: Experience or ability to learn programs including but not limited to SQL, Confluence, Jira, Smartsheets, and Looker.

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.