Principal, Employee Relations, WW Corporate and Consumer Employee Relations

Principal, Employee Relations, WW Corporate and Consumer Employee Relations

Job ID: 2496700 | Services LLC

Amazon’s Worldwide Operations Employee Relations (ER) team is looking for an Employee Relations Principal with a demonstrated passion for building positive, engaged work environments for Associates and leaders. The Employee Relations team is responsible for reducing risk to the business by deploying programs to develop the next generation of high-performing, Associate-centric frontline leaders. Our products and projects are global in scale and we continually strive to develop new and interesting concepts to transform and improve the employee experience. Candidates must have a successful record of creating new and innovative programs, improving existing portfolios and executing programs at scale.

The Employee Relations Principal will play a vital role in advancing our mission. We are passionate about driving positive employee relations with our associates. This position supports Amazon’s Operations businesses in Amazon Global Logistics (AGL), which consists of Cross Border Logistics (CBL) and Emerging Country Customer Fulfillment (ECCF).

Key job responsibilities

– Program Design & Development: Independently own the design, development and execution of ER programs, ensuring their timely and effective delivery while applying strategic thinking to iterate and scale those programs to our growing global businesses.
– Analytics and Measurement: Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings. Analyze key metrics to uncover trends and root causes that inform program design, mitigation efforts and proactive engagement efforts.
– Voice of the Associate and Managers: Develop a keen understanding of the voice of our Associates and managers. Combine data and anecdotes to develop perspective. Ensure perspective is at the forefront of proposed solutions. Disrupt and advocate on behalf of our customer (associates and leaders), creating new standards and mechanisms that solve for root cause.
– Subject Matter Expertise: Work to understand new, evolving and unique ER challenges across the variety of Amazon networks and use technology to apply appropriate ER strategies to deliver on program goals and meet the needs of our customers at scale. Utilize employee and labor relations expertise to identify issues, predict and mitigate risk and develop and execute ER strategies and ER programs for the business.
– Deliver Innovative Solutions: Challenge the status quo and think outside the box to generate creative ways to scale ER programs, solutions and action plans that meet timelines and deliverables, raise the bar and exceed the customer expectations. Partner with cross functional teams, including HR, Ops, IC, PR, Legal, government and community relations to bring solutions to life for Associates and teams.
– Communication: Own communications to stakeholders that is clear, concise, effective and confident
– Cross-Functional Collaboration: Build collaborative, influential internal and external relationships with Operations and HR leaders and other critical stakeholders to gather information, feedback and earn support and necessary resources to design and deliver ER services.
– Problem Solver: Troubleshoot issues independently and drive them to closure with minimal supervision; persevere in the face of internal and external barriers.
– Project Management: Independently own large scale, network-wide projects for AGL ER team that improve the Associate experience at a network level.
– Crisis Management: The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Assessing and calibrating responses to varying situations, using sound judgment in decision making. Balancing time between projects and crisis-response is a critical component.
– Travel: This is a position that requires significant travel domestically and internationally, up to 50%.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location – USA


– Bachelor’s degree
– 10+ years of relevant experience
– Significant employee and labor relations subject matter expertise
– Experience in distribution logistics and/or transportation industry
– Successful record of creating, improving and executing programs at scale
– Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
– Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills.
– Strong team, interpersonal, and persuasion skills, demonstrated ability to influence peers, senior leaders, and across organizational lines.
– Experience identifying and resolving complex issues, assumes leadership roles in unfamiliar or ambiguous circumstances
– Ability to handle confidential information and escalate issues when appropriate
– Ability to quickly connect with people across a wide variety of cultural and socio-economic backgrounds
– Capable of significant domestic travel, sometimes with short notice, up to 30-50% of the time
– Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies


– Master degree in HR, ER or related field of study
– JD in labor relations or related field of study
– Previous Employee and Labor Relations experience
– Previous Operations experience
– Ability to quickly connect with people across a wide variety of cultural and socio-economic backgrounds

Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,400/year in our lowest geographic market up to $225,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Applicants should apply via our internal or external career site.

Job details

    • USA, Virtual
    • Global Employee Relations
    • Human Resources