People and Culture Specialist

Title: People and Culture Specialist

Location: United States

• Remote OK
• Full-Time

Zipline is 100% remote and accepts applicants from Canada, US & internationally.

Help the world keep today on track. If you’re passionate about finding ways to make complicated days more doable for retail workers, we’d love to hear from you. Because here at Zipline, we’re all about finding easily executable ways to bring new retail strategies and ideas to life in stores. We believe that every task matters, every voice should be heard, and every job is important. If you share these values, your career track might bring you here.

At Zipline, we’re helping put technology into the hands of those that need it most – – retail workers. If you have worked in a store, you know the drill. You’re helping customers, ringing up orders, and trying to do the 30 tasks that HQ wants you to do. Some pertain to you. Some don’t. But that’s for you to figure out all while putting out fires and keeping shelves tidy.

That’s where we come in! We turn the grind of retail communications into an engaging, effective, aha solution. The Zipline platform ensures that the right people get the right information in the right way. Everyone is on the same page, tasks are tracked and life feels less like a perpetual game of hair-on-fire.

We love helping retailer workers love their jobs because we know how much better life is when you love your work. Zipline itself is Great Place to Work-Certified. 97 percent of our employees say Zipline is a great place to work, compared to 59% of employees at a typical U.S.-based company. What’s even more impressive is that 100% of employees say, I can be myself around here, I am treated as a full member here regardless of my position and People here are willing to give extra to get the job done. 100 percent! You can’t beat the Zipline culture.

Our perfect People + Culture Specialist works closely with the members of the People + Culture team to contribute to the creation of an environment where Zipliners can do their best work. As a Specialist, you’ll report directly to the VP, People and Culture and work with programming across the employee lifecycle.

You will act as a first point of contact for all things people-related to all members of the Zipline team, bringing a people first’ approach while embodying Zipline’s values and leadership style.

We are looking for someone new in their career, located within the USA (OR with direct and exclusive experience and training in American HR), with training and experience with US-Based HR practices. Our hope is to find someone looking to work directly with our VP of People + Culture to grow their career rapidly alongside the maturity and growth of the P+C programming.

Job responsibilities:

• Support for the P+C team in their day to day tasks across all P+C functions and programs
• Maintain current knowledge of trends and standard practices of the HR discipline to proactively maintain compliance as a business and examine and suggest improvements to the culture, practices, and policies at Zipline.
• Act as our tooling administrator, ensuring tooling is up-to-date, and being proactively managed (Checkr, Breezy, BambooHR, and Lattice is our core tool stack)
• Launch and close our performance management cycles, utilizing and championing the use of Lattice as our performance management tool
• Partner with other teams in G+A as required including Finance, Security and Compliance and Operations in order to support the needs of the organization
• Work closely with our Payroll team to advise on and manage leaves, offboarding, and title/salary changes as they happen
• Draft letters for employees, as changes arise.
• Partner with Hiring Managers at various stages of the recruitment cycle to ensure they are effectively and efficiently hiring the right people for their teams.
• Ensure compliance checklists are completed, including running background checks on candidates
• Ensure we are upholding our employer brand and responding to candidates in a timely manner
• Act as the point person for all incoming P+C related questions and requests for letters, information, support, etc., escalating questions as needed
• Accountable for the end-to-end offboarding process – Coordinating with the entire Operations and P+C team to ensure all offboarding tasks are assigned and executed on, in line with our commitment to a people-focused and supportive approach to HR.

Job requirements:

• Minimum 1 year of experience in People and Culture, with education and training in foundational HR;
• Required experience working in the USA, in a People and Culture role
• Required education and training in legal HR within the USA
• Required ability to understand and operate effectively within the carrying jurisdictional requirements across the USA.
• Ability to execute on tasks with little to no supervision, once onboarded to the task
• Excellent ability to work in a remote environment, including high degree of skill with various software
• Demonstrated self-starter attitude, willing to grow alongside the business and project growth and maturity.
• Excellent culturally-appropriate communication skills
• Strong interpersonal and collaboration skills.
• Comfortable with being resourceful and delivery focused in ambiguous situations
• Proactive and analytical mindset to identifying and solutioning, while keeping Zipline’s people-first mindset at the forefront of employee and organizational issues
• Proven ability and confidence in presenting to groups of employees, and interacting confidently with all levels of management

Employee Benefits

• Stock Options
• Paid Flexible and Sick Time Off (including time off to care for family members)
• Paid Parental Leave
• Group Health Insurance (Medical, Vision, and Dental) with a variety of PPO & HMO plans and a flexible spending account
• 401(k) Retirement Plan
• 100% Paid Life and Long-Term Disability Insurance

The Extras

• Remote Work: Join a flexible, effective remote team and work where you’re comfortable- literally anywhere! We’ve had Zipliners join us from vans, RVs, sailboats, and AirBnBs around the globe.
• Computer accessories and office setup: There’s a science to being effective at home and we help you get there with the right equipment and accessories that you need.
• Company off-sites: Most years, we come together (IRL!). Past retreats were held in Santa Cruz, New York, Mexico City, and Costa Rica.
• Education stipends: We believe in perpetual learning! If there’s a class that you want to take or a book that will help you expand your horizons, we’ll support it!
• Wellness allowance: To encourage breaks and a change of scenery, we provide a small stipend each month to get you out of the house and relax at your favorite coffee spot.

How do we work? Remotely. We have been 100% remote since the company was founded and we have it down to a science – – a people science. We huddle as a team weekly and as a company we come together for weekly socials, education Fridays and quarterly All-Hands. We use Slack to communicate and Basecamp to manage projects. We believe in transparency of information.