Patient Scheduling Representative

Patient Scheduling Representative

REMOTE

United States

Contact Center

Full time

Description

Are you interested in stepping into the healthcare industry? Do you have a passion for helping others and providing the highest level of customer service? Want to join a great company and work from home?

If so, we want you on our team at T2 Flex Force! We are looking for full-time Patient Scheduling Representative. The Patient Scheduling Representative provide call center-based scheduling, registration and patient access services to hospitals, healthcare networks and physician practice groups. Our goal is to increase patient access and revenue, decrease abandonment rates, and improve patient and customer satisfaction.

Prerequisites for employment will be a clear Background Check and Medicare Fraud Check.

THE RESPONSIBILITIES:

• Collecting all required patient information, including scheduling, pre-registration, and insurance verification
• Answering, screening, and processing requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures
• Obtaining and accurately entering necessary demographic, clinical, and billing information
• Explaining processes, forms and procedures to callers, ensuring that patients understand required documentation requirements and subsequent measures
• Collecting copays and payment information when necessary
• Processing required information according to client policies and procedures
• Providing professional, compassionate and concierge-like service to patients
• Available to work full time
• Available between the hours of 7am-7pm EST

Requirements

• Medical assistant experience
• Minimum 1 year patient scheduling experience preferred
• High school diploma or GED
• Ability to maintain the highest level of confidentiality
• Excellent attention to detail and a commitment to accuracy
• Exceptional interpersonal, written and oral communication skills
• Knowledge of medical terminology is a plus
• Must be flexible and adaptive to a fast pace call center environment
• Strong computing and software skills (PC, MS Word, Excel, Outlook)
• Strong work ethic, reliability, and dependability
• Team player, self-motivated, compassionate and patient care centered
• EPIC EMR experience
• Must have computer and additional monitor (2 screens)

Benefits

• Career development advancement
• Competitive benefit package including medical/dental/vision insurance
• Extensive training and learning opportunities
• Knowing that you make a difference everyday
• After 90 days you will receive paid time off, medical, dental, vision, and sick time
• Positive work culture and great team of people

More about this position:

This is a full-time employment W2 position with eligibility for benefits

This is a remote / Work From Home position

Employees must have internet to support the IT systems