Title: Patient Advocate Data Entry
Location: US National
Myriad Oncology Customer Service Data Entry Specialists fill the role of creating electronic patient charts in Myriad’s CRM systems for incoming Oncology patients. This is an integral part of the company’s success, as every patient’s case is of equal importance and value to Myriad. Data Entry is part of the Oncology Customer Service Special Operations team, which works to ensure positive support to every patient’s individual case through the overall customer experience.
The Oncology Data Entry team’s primary goal is to ensure timely processing of every patient’s case to enable Myriad to provide support to patients. Each Data Entry Specialist is a significant contributor to our high-throughput workflow and an integral part of our operations.
Remote Shift: Tuesday-Saturday (daytime hours Mountain Standard Time; start time on Saturdays can vary)
Work independently to input and manage patient data from a variety of sources in a timely manner, and ensure that orders are fully processed at the highest level of accuracy while working remotely from home
Translate critical healthcare information and test orders from test request forms into database accurately and timely, using text SOPs and resources to ensure medically compliant interpretation of data on patient charts
Use logic and rules to interpret possibly erroneous handwriting or communications
Review received orders for required elements and effectively communicate missing elements
Work with team members and leadership to effectively resolve arising issues that may fall outside of existing procedures
Contribute independently to team/department goals, recognizing individual role and value in overall efforts
Comfortable being accountable to established electronically measured production and quality metric requirements
Able to communicate on camera and microphone, in video meetings, possibly at a moment’s notice, even possibly being recorded
Effectively prioritize communications with prompt receipt and timely follow-up of emails, messages and remote calls
Ensure a high level of quality throughput
Comply with applicable CLIA and HIPAA regulations
Exceptional computer navigation skills required
High School diploma or equivalent required
Experience using Microsoft Office 365 required
Typing speeds of at least 50 WPM (prefer higher) with good accuracy
Ability to do technical troubleshooting independently
Ability to handle complex issues and workflows
Accepting of feedback, written and verbal, and open to constructive criticism
Self-prioritization of tasks and assignments
Adaptable to changing policies and procedures
Independent problem solving and research abilities required
High level of accuracy
Excellent at written and verbal communication and interpersonal skills
Proficiency in Windows and Internet Browsers required
Minimum Internet Speed/Bandwidth Requirements
50 Mbps (MegaBits Per Second) Download
5 Mbps – Upload
Data entry experience preferred
6 months to 1 year of medical setting or transcription experience preferred
Preference given to higher net typing speed applicants
Physical and Mental Job Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is frequently required to sit; talk; or hear.
The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision and depth perception