Patient Advocate Data Entry

Title: Patient Advocate Data Entry

Location: US National

(Tues-Sat Shift)

JOB DESCRIPTION

Myriad Oncology Customer Service Data Entry Specialists fill the role of creating electronic patient charts in Myriad’s CRM systems for incoming Oncology patients. This is an integral part of the company’s success, as every patient’s case is of equal importance and value to Myriad. Data Entry is part of the Oncology Customer Service Special Operations team, which works to ensure positive support to every patient’s individual case through the overall customer experience.

The Oncology Data Entry team’s primary goal is to ensure timely processing of every patient’s case to enable Myriad to provide support to patients. Each Data Entry Specialist is a significant contributor to our high-throughput workflow and an integral part of our operations.

Remote Shift: Tuesday-Saturday (daytime hours Mountain Standard Time; start time on Saturdays can vary)

Responsibilities

Work independently to input and manage patient data from a variety of sources in a timely manner, and ensure that orders are fully processed at the highest level of accuracy while working remotely from home

Translate critical healthcare information and test orders from test request forms into database accurately and timely, using text SOPs and resources to ensure medically compliant interpretation of data on patient charts

Use logic and rules to interpret possibly erroneous handwriting or communications

Review received orders for required elements and effectively communicate missing elements

Work with team members and leadership to effectively resolve arising issues that may fall outside of existing procedures

Contribute independently to team/department goals, recognizing individual role and value in overall efforts

Comfortable being accountable to established electronically measured production and quality metric requirements

Able to communicate on camera and microphone, in video meetings, possibly at a moment’s notice, even possibly being recorded

Effectively prioritize communications with prompt receipt and timely follow-up of emails, messages and remote calls

Ensure a high level of quality throughput

Comply with applicable CLIA and HIPAA regulations

Qualifications

Exceptional computer navigation skills required

High School diploma or equivalent required

Experience using Microsoft Office 365 required

Typing speeds of at least 50 WPM (prefer higher) with good accuracy

Ability to do technical troubleshooting independently

Ability to handle complex issues and workflows

Accepting of feedback, written and verbal, and open to constructive criticism

Self-prioritization of tasks and assignments

Adaptable to changing policies and procedures

Detail oriented

Quick learner

Independent problem solving and research abilities required

High level of accuracy

Excellent at written and verbal communication and interpersonal skills

Proficiency in Windows and Internet Browsers required

Minimum Internet Speed/Bandwidth Requirements

50 Mbps (MegaBits Per Second) Download

5 Mbps – Upload

Preferred Qualifications

Data entry experience preferred

6 months to 1 year of medical setting or transcription experience preferred

Preference given to higher net typing speed applicants

Physical and Mental Job Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to sit; talk; or hear.

The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision and depth perception