Partner Experience Manager

Welcome to Jetty, the financial services platform on a mission to make renting a home more affordable and flexible. We’ve built multiple financial products that benefit both renters and property managers – and we’re just getting started.

We are seeking a talented Partner Experience Manager (PEM) to join our Partner Experience team. As a Partner Experience Manager, you’ll work with internal and external stakeholders to activate Jetty products and solutions with our enterprise real estate partners. You will be the point person on implementations, working with multiple partner stakeholders across different functions to optimize the program and maximize Jetty’s revenue from each partnership.

Role & Responsibilities

• Responsibility for Jetty’s pipeline of core/tech touch partner implementations concurrently from inception to completion
• Prepare presentations and lead onboarding calls with our partners working directly with the country’s largest real estate companies
• Deliver training office hours weekly and/or as needed
• Provide solutions and value as they launch Jetty across their portfolios, setting the partner and Jetty up for success
• Develop and support Jetty’s tech touch tier partner model
• Manage nurture email campaigns through internal and external tools
• Manage Salesforce property record updates for all partner integrations
• Own all processes, workflows, and systems setups (both technical and non-technical) for our core partner onboardings, including navigating their leasing processes, making recommendations, and executing onboarding initiatives
• Project manage complex integrations with both internal/external stakeholders, working closely with Jetty’s technology teams; proactively create implementation plans, timelines, and roadmaps, and coordinate resources and deliverables to ensure completion
• Drive business outcomes, accomplishing measurable onboarding key results that generate revenue

Experience & Qualifications

• 2-4 years of experience in a client-facing Onboarding, Implementation, or Customer Success role
• Ability to manage multiple projects and competing priorities simultaneously with attention to detail; excellent time management and strong sense of urgency
• Strong organizational skills and attention to detail
• Ability to influence and manage stakeholders (internal and external) to ensure project execution and drive results and accountability
• Ability to effectively communicate, distilling complex or technical concepts and clearly communicating them to a broad range of business and technical stakeholders
• Excellent presentation skills and the ability to create clear instructions and documentation
• Strong problem solving skills; ability to think creatively to provide out of box solutions

About Jetty

At Jetty, we know renting a home can be a financial challenge. That’s why we’re on a mission to make renting accessible to everyone. Jetty offers four financial products designed to help our members every step of the renting process: Jetty Deposit, a low-cost security deposit product that dramatically reduces move-in costs; Jetty Rent, a flexible rent payment program to eliminate pricey late rent fees; Jetty Credit, a credit building service that helps renters build credit just by paying rent; and Jetty Protect, an affordable renters insurance product that provides comprehensive coverage in just a few clicks.

Jetty has raised multiple rounds of venture capital from investors including Khosla Ventures, Ribbit Capital, Citi, Valar, and strategic investors. We’ve built a highly collaborative team working remotely around the country, and we believe in finding the best talent regardless of where they live. To learn more about life at Jetty, visit jetty.com/careers.

Jetty is firmly committed to building a team as diverse as our Members. We are proud to provide equal employment opportunities for all candidates regardless of race, ancestry, citizenship, sex, gender identity or expression, religion, sexual orientation, marital status, age, disability, or veteran status.

Benefits & Perks

• Health (with HSA and FSA options), dental, and vision insurance through Aetna & MetLife
• 401(k) retirement savings program
• Optional life and disability coverage
• 20 days of PTO + 12 holidays, Jetty Winter Break,” and flexible sick days
• Generous parental leave policy
• Flexible remote work in any US location (keeping east coast hours)
• Stipends to cover WFH set-up, childcare, phone/internet bill, and optional co-working space