Outbound Sales Representative

Outbound Sales Representative

Remote, United States

Connect Hearing Centers


Current pay: $17.00 an hour + Sales Incentive Program!

Hours: Monday-Friday 9:00am-5:30pm or 9:30am-6:00pm CST

Who we are
In a life without sound, our work provides meaning. Connect Hearing is part of the international hearing healthcare innovator, Sonova. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. Connect Hearing has over 200 locations across the USA. Our healthcare experts provide hearing solutions to our patients, and routine follow up care to ensure they enjoy a life without limitations

Customer Care Representative Position Summary

Are you a self starter and enjoy a sales enviornment then the Customer Care Representative role is ideal for you. In this role, you will be requiredto make 130-150 outbound calls daily, the use of customer management software to manage and track the results of your contacts and different types of lead sources.

Outbound calling on assigned warm and new potential leads

Scheduling patient appointments using a call script for multiple types of leads

Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system

Answer return inbound calls as needed after initial outbound contact Maintain quality service by following organizational standard operating procedures

Maintain and exceed daily, weekly, and monthly appointment (conversion) quotas
Take inbound call overflow as needed to maintain overall Contact Center client service levels
Learn and understand basic industry knowledge and vernacular, including measures such as building a product knowledge base around various hearing improvement solutions offered by our Company
Collaborate with Patient-Facing Clinical staff and hearing care professionals
Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity
Other duties as assigned

General Skills and Attributes:
6+months established inside sales and Call Center experience
Target-driven and goal-oriented
Comfortable with making an average of up to 150 sales calls per day to cold and warm leads
Excellent interpersonal communication skills
Ability to manage time effectively while multitasking in a fast-paced environment
Effectively manage objection and rejection
Professional telephone etiquette skills
Highly motivated with a willingness to be coached
Strong problem-solving and organizational skills
Intermediate MS Word and Excel working knowledge
Proficient order entry speed

High School diploma or equivalent required

What We Offer:
Medical, Dental, Vision Coverage

401K with a Company Match

FREE hearing aids to all employees and discounts for qualified family members

3 weeks of PTO and 1 Floating Holiday per year