Order Entry Specialist

Title: Order Entry Specialist

Location: US National

Who We Are

SPINS is the leading provider of retail consumer insights, analytics, and consulting for the Natural, Organic and Specialty Products Industry. We transform raw data into intelligent and actionable business solutions that enable consumers to pursue wellness. At SPINS, we believe data is important, but our people are the real differentiator. That’s why we maintain a culture that is focused on collaboration, flexibility, and open communication.

What you will do.

Reporting within the Order Management team, you will be the main contact for entering sales orders into our Salesforece CPQ module. You will work to ensure that contracts get entered accurately and on a timely basis, while keeping in alignment with Sales, Finance and Fulfillment.


  • Ensure all orders and amendments are processed accurately and in a timely manner
  • Assist in developing best practices and procedures in the order entry/ contract management role
  • Manage customer orders to ensure they meet SPINS’s terms and conditions
  • Ensure order entry reports are reviewed daily and proper action is taken to resolve order issues (Reports: Open Orders, Cancellations, Blocked orders)
  • Understand sales objectives and SPINS products to more accurately process orders
  • Handle escalations which can include e-mail/phone calls from Sales/ Fulfillment/ Finance
  • Escalate issues to team leads and team mangers as needed
  • Assist Financial Systems Team in identifying and building out enhancements to Salesforce/Steelbrick CPQ
  • Define and meet key Service Level Agreements to increase transparency and reliability of function

What you bring

  • 3+ years of Order Entry/ Management experience
  • Outstanding communication skills, both written and verbal
  • Excellent interpersonal, organization, and planning skills
  • Strong sense of urgency and ownership of resolving issues
  • Team player and leader, self-starter, and ability to multi-task in a fast-paced environment
  • Proven ability to deliver measurable results – strong desire to engage with Sales team to drive the results
  • Demonstrated ability to influence across organizational boundaries
  • Advanced computer skills


What SPINS Offers

We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members. Whether you are based at our Chicago headquarters or remote, we continue to stay true to SPINS:

  • We embrace hybrid and remote work options so that you have the flexibility to create a work/life balance that actually works!
  • Virtual yoga, HIIT, meditation classes, and team SPINS Peloton rides
  • Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
  • CEO Connect, a monthly informal small group Q&A session with our top leader
  • Semi-annual company-wide survey that is used to shape company programs, perks, and culture.


  • Direct We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
  • Determined We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
  • Passionate We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
  • Collaborative We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.