Operations Support Coordinator

Operations Support Coordinator

Location: Remote, US

Type: Full Time – Regular

Workplace: remote

Category: Site Conduct

Job Description:

Operations Support Coordinator

Department: Investigator Development & Support

Level: Individual Contributor

Work Location: Remote

Updated Last:27AUG2024

What We Do

Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers. Our goal is to engage every healthcare professional in clinical research and to make clinical trials a care option for every patient. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.

Who We Are

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.

Position Overview

As an Operations Support Coordinator, you will be responsible for supporting the Clinical Relationship Management & Trial Access Partner teams in optimizing outreach and onboarding processes, managing data, and improving operational efficiency.

What You’ll Be Working On

Duties include but not limited to:

• Manage and maintain processes to streamline operations
• Support reporting of activities, performance metrics, & KPI’s
• Manage and maintain accurate data and records.
• Distribute and track Site Support Requests.
• Distribute and track Contract Administration Requests.
• Support distribution of Investigator Reimbursement activities.
• Communicate effectively both internally and externally to resolve issues and drive Investigator Success and Trial Access Partner goals.
• Coordinate and assist with meetings, presentations, and training sessions.
• Handle administrative tasks related to outreach and onboarding operations.
• Compose all Trial Access Partner Agreements, Service Requests and Invoicing.
• Manage and route weekly Trial Access Partner Invoice activities to ensure invoicing is done correctly and timely.
• Track Trial Access Partner Activities and compile data in a clear and concise format. Ensure adherence to regulatory requirements and company policies.
• Work collaboratively across departments to support Investigator Success and Trial Access Partner operations as Care introduces enhancements to existing solutions and releases new products.

Physical and Travel Requirements

This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.

What You Bring

Knowledge, Skills, and Abilities:

• 3-5 years of business operations experience
• Experience in the life sciences or healthcare domain.
• A strong work ethic
• Ability to dive into details and communicate at a high level.
• Strong analytical and problem-solving abilities.
• Strong organizational skills.
• Ability to work collaboratively in a team-oriented environment.
• Ability to quickly learn and master complex the internal technologies
• Stellar communicator: you can seamlessly guide a conversation and
• anticipate potential needs
• A genuine love for clinical research
• Tons of energy, passion, humor, compassion, and enthusiasm
• Proficiency in CRM software, preferably SalesForce

Certifications/Licenses, Education, and Experience:

B.A. or B.S. degree preferred

Benefits (US Full-Time Employees Only)

• PTO/vacation days, sick days, holidays.
• 100% paid medical, dental, and vision Insurance. 75% for dependents.
• HSA plan
• Short-term disability, long-term disability, and life Insurance.
• Culture of growth and equality
• 401k retirement plan

Diversity & Inclusion

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the

physicians and caring for patients.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.