Operations Manager

Operations Manager

Remote

United States

Full time

Description

About Common Trust

At Common Trust, we help business owners exit by transitioning ownership to their employees. We offer a unique solution that allows business owners to get a competitive exit, while protecting their company values, people and legacy. Having worked with dozens of business owners, management teams and investors, we’re proud of the impact we’ve had on hundreds of employees and community owners across the nation.

We’re committed to creating a more prosperous and competitive economy through shared ownership. By joining Common Trust, you’ll be part of a mission-driven team working to make a tangible difference in the lives of business owners, employees, and communities.

We work hard, and we make room for being human. In fact, we believe these two go hand in hand. We do our best work when we show up with honesty, authenticity, and gratitude.

About the Role

You will be the steward of the organization’s financial, legal and people operations, as well as knowledge management and team enablement. Your primary responsibilities will include:

• Financial Health: Support our organization’s financial health, with systems and processes to efficiently and effectively manage payments, analyze past performance and inform future FP&A
• Legal & Compliance: Ensure that the organization is running in compliance with all federal and state legal and regulatory requirements
• People: Recruit great people, ensure they are compensated competitively, resourced and trained to deliver industry-leading services, and supported to develop professionally and personally
• Knowledge Systems: Ensure our organizational knowledge is thoroughly documented in SOPs and Playbooks that are consistent in form and quality, up to date and easily discoverable with clear owners and cyclical processes for review and improvements
• Operating Cadences: Support the team to stay aligned on strategy and progress across all areas of the organization, backed by our goal setting processes and documentation, KPI dashboards and operating cadences. Ultimately, these operating cadences support each team in the organization to achieve its own goals while also being strategic for other areas of the organization
• Stakeholder Communications: Support consistent and high quality communications and reporting to select key stakeholder groups, including investors, LPs and key partners
• Team Acceleration: Treat the company like a product, where employees are the user, constantly thinking about what we should build and improve on, owning the components that make the company’s culture and productivity come to life
• Strategic Initiatives: Support the Cofounders with strategic initiatives, ranging from cross-functional, organization wide projects to supporting the Cofounders in preparation for meetings and events to project managing select, high priority projects in incubation or with external partner

Requirements

Success in this role requires strong communication, organization, project management and problem solving skills. The ideal candidate must be organized, creative, resourceful, analytical and proactive, with strong interpersonal skills. We are looking for someone who:

• Has previously worked in a highly independent, small team (ideally remote)
• Is willing to get your hands dirty and execute tasks of all levels from admin to strategy
• A strong ability to manage up and proactively keep stakeholders up to date on your work
• Can move quickly and create results within 2 weeks
• Can act with strong attention to detail without analysis paralysis

An ideal candidate will value:

• Our mission to build a more prosperous and competitive economy through shared ownership
• Closing the gap between where we are today and where we want to be
• Intellectual integrity and ground-truthing intuition with data
• Developing solutions that integrate diverse and cross-functional perspectives across our team
• Collaborating with a highly supportive and fun team that balances autonomy and interdependence
• A sense of humor, adaptability and willingness to tackle hard problems

And have a background and skills that include:

• 7+ years of professional experience, with direct experience in project management, program management or executive assistant roles
• 3+ years of experience developing and managing systems for regular stakeholder communications
• Excellent project management skills with a keen attention to detail
• Proven experience creating systems, processes, automations, SOPs and playbooks
• Self-starter with the ability to work autonomously and manage multiple priorities simultaneously
• Strong pre-existing knowledge of legal and regulatory activities and requirements for a startup to stay compliant with all federal and state laws
• Comfort with reading and negotiating legal contracts
• Excellent verbal and written communication skills
• Strong ability to communicate, coordinate and build buy-in across cross-functional and fast-moving teams with various priorities
• Experience familiarizing yourself with pre-existing systems and processes, identifying inefficiencies, and diagnosing root problems
• Adaptability and responsiveness in an evolving startup environment with competing priorities and deadlines
• Comfort with technology tools, including excel, Google Workspace, Airtable, project management systems, communication systems.

Preference for candidates that also have one or more of the following, although not required to apply:

• Direct experience managing AR/AP and liaising with accounting partners to deliver financial statements promptly and accurately
• Direct experience managing HR functions and HR-related compliance
• Experience running operations at a fintech business, fund, broker-dealer or at a business in another highly regulated environment
• Experience building and maintaining KPI dashboards
• Experience supporting reporting to board, investors and LPs

Note: If you don’t meet all of the requirements but this role otherwise sounds like you, please apply.

Compensation

The salary for this role will range between $72,000 – $120,000 commensurate with experience.

Benefits

Salary will be commensurate with experience, accompanied by excellent company benefits:

• Participation in the company’s equity incentive programs
• Unlimited time off
• Remote and flexible work schedule and environment
• 401k retirement plan
• Stipend for work-from-home expenses
• Access to health/dental/vision plan