Operations Coordinator I, Scheduler

Operations Coordinator I, Scheduler

Remote, Part time
About Sanguine:
Sanguine Biosciences is accelerating personalized medicine research by empowering patients with their healthcare data and making it as easy as possible for them to participate in the medical research process. We partner with patients and pharmaceutical companies to accelerate precision medicine R&D by securely and efficiently collecting and providing patient samples and relevant health data. We are helping thousands of researchers at 20 of the top 40 global pharmaceutical and biotechnology companies increase the speed and quality at which they are conducting their research. For the past three years, Sanguine received the prestigious designation as a “Great Places to Work” company plus additional awards for leadership and diversity. It is an exciting time; our biotech company is growing quickly and needs the best team members to join us.
About the Role:
The Operations Coordinator I, Scheduler serves as the “Voice of the Donors”, for the Field Operations team by fielding real-time calls, texts and emails from our donors and successfully scheduling them for appointments and self-directed collections. We are a service-centric and analytics-driven team that is focused on finding the best ways to delight our donor communities, improve performance, and scale. You are responsible for all scheduling and reminder activities involving Sanguine’s robust donor population. This includes coordinating amongst internal teams, the donors, the mobile health staff, and the laboratory to determine availability. You will ensure that the scheduling and reminders are done accurately and efficiently to deliver a seamless experience for our donors and research clients.
Primary Responsibilities:

• Be the point of contact for donors before, during, and after appointments occur.
• Ensure that every communication and interaction between Sanguine and its study participants is a positive and professional experience
• Understand all study parameters and scheduling restrictions, and ensure that field visits are scheduled accordingly, and in a timely manner
• Schedule donors based on numerous factors such as medical staff and researcher availability, while providing donors with proper pre-appointment instructions and information
• Initiate outbound phone calls, texts, or emails with donors to schedule appointments, confirm visit times, or reschedule visits as needed.
• Communicate and collaborate cross functionally for study updates and progress.
• Coordinate with the internal operations team and donors in the event of appointment cancellations, reschedules, or changes.
• Assist in cross functional special projects to improve and enhance current workflow processes.
• Resolve issues effectively and efficiently while providing an incredible customer service experience to donors.
• Maintain and meet KPI requirements for your role

Position Requirements:

• Bachelor’s Degree preferred but High school diploma combined with experience will be considered
• 1-2 years experience in Customer Service, Operations, or Project Coordination experiences in Healthcare/Life sciences
• Excellent problem-solver with impeccable attention to detail
• Successful multitasker, extremely organized and meticulous
• Able to exercise independent judgment.
• Ability to coordinate successful outcomes working with donors and multiple different departments
• You take privacy seriously and are familiar with HIPAA regulations.

Pay: $22.38/Hour