Operations Coordinator

Title: Operations Coordinator

Location: Remote within the US

About Us

KeyMe is revolutionizing lockout solutions for homes, cars and businesses. Via artificial intelligence and robotics, KeyMe allows users to store, share, and duplicate their physical keys and RFID cards. Fully automated self-service key duplicating kiosks can be found in over 4,000+ locations across the country in major retailers such as WalMart, Kroger, Rite Aid, 7-Eleven, Menards, AutoZone, and many others.

Additionally, KeyMe offers customers a one-stop solution for all their locksmith needs ranging from lockouts and re-keys to complex installations and custom jobs. All KeyMe locksmiths have extensive experience and are fully vetted to ensure our customers receive the utmost quality experience. With upfront set pricing, customers know they will never be confronted with last minute charges. KeyMe’s smart routing gives customers the ability to monitor their Locksmith’s arrival, job progress, and receive instant receipts. KeyMe is providing unrivaled service quality, prices, and customer experience into the $12B/yr locksmith industry.

KeyMe is an exciting, well-funded (over $150M raised to date), tech company that is solving real consumer pain points. KeyMe is proud to have an open, collaborative and relaxed atmosphere where bright professionals work hard and enjoy what they do. With the added benefit of a friendly, flexible and creative working culture, you’ll be joining a forward-thinking, expanding team to continue opening doors for our customers.

We’re committed to providing a diverse, equitable and inclusive workplace where team members from all backgrounds, ethnicities, cultures, and experiences feel welcome and thrive. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

About the Role
The Operations Coordinator will support dispatching jobs to service providers and remotely troubleshooting field issues. They will work closely with various teams at KeyMe to ensure the best quality customer and partnering service provider experience.

What You’ll Be Doing

• Route and manage live field service jobs to kiosks to ensure on-time and quality performance
• Identify and monitor ongoing service performance of kiosk and interact with service professionals and the customer support team to solve problems as they arise
• Remotely troubleshoot kiosk hardware issues

How We Know You Can Do It

• Have basic understanding of the kiosk
• Strong written and verbal communication skills
• Acute attention to detail and high regard for quality
• Strong multitasking skills
• Collaborative attitude to improving quality and efficiency through process change
• Goes the extra mile to ensure a great experience for the customer
• Have experience working in a high call volume position
• Experience using Jira, Twilio, and Google Suite a plus

What You’ll Get

• Health, dental, and vision insurance
• Remote budget to set up your home office and internet stipend
• 401K plan with match
• PTO
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life and AD&D Insurance