Operations Associate, Clinical Pharmacy Operations

Operations Associate, Clinical Pharmacy Operations

locations Remote USA

time type Full time

job requisition id R1134

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology – to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we’ve grown fast and now serve members across the United States. And we’ve just started. So join us on this mission!

Job Description

A bit more about this role:

Devoted Medical is building clinical programs to manage and coordinate care in a manner consistent with Devoted’s values of treating every member like family. Medication plays a crucial role in helping people manage chronic conditions, but in many cases effective medication management is limited by barriers to access, uncoordinated prescribing, or a failure to use the most effective evidence-based medication therapies. Devoted’s clinical pharmacy team aims to support improved therapeutics for Devoted members.

It supports this work in three ways:

• Conducting medication reviews (via direct member engagement and via pharmacist consult support for other clinicians)
• Virtual pharmacist-led care via telemedicine to close therapy gaps
• Coordinating care for changes in therapy by counseling members and engaging prescribers and pharmacies

This work is done in service of a number of goals. The clinical pharmacy team drives Devoted’s quality and Medicare Stars performance on medication adherence, blood pressure control, statin use, and other quality measures, and also plays a critical role in care teams for other clinical programs (such as our Intensive Home Care program, our Diabetes and CHF programs, and our Transition of Care program). Pharmacist consults help our clinical teams reduce polypharmacy issues and improve evidence-driven medical therapy.

Examples of these interventions include:

• Conducting comprehensive and targeted medication reviews
• Identifying and closing statin therapy gaps via a pharmacist-led telemedicine intervention
• Driving medication adherence for diabetes, hypertension, and cholesterol management
• Performing consults for complex care teams to help address polypharmacy issues
• Coordinating appropriate screening and testing for therapeutic drug monitoring and detection/prevention of future bad outcomes

As an Operations Associate in this role, you will partner with our Clinical Pharmacy and Operations teams to assist in coordination, tracking and monitoring, outreach, and follow-up to ensure that we are assisting the team and providing best in class care to our members. You will be part of a mission-driven, team-oriented, joyful culture amongst the broader pharmacy team who care for our members.

Responsibilities will include:

• Assists with assignment and distribution of daily tasks to ensure optimizing productivity
• Ensure that all team members are working at their top of their license, works in conjunction with stakeholders to develop tools and oversight to ensure distribution of pharmacist & pharmacy technician work
• Ensure programs are developed to run as automated as possible, with clear success metrics
• Ability to develop workflows and supporting documentation for all program processes
• Engages with cross-functional team members in designing, implementing, and maintaining new or changes to existing programs.
• Consistently identifying areas of opportunity for process improvement and finding ways to streamline processes
• Assists with pharmacy related questions and concerns and provides triage to the appropriate escalation pathway
• Communicate frequently with team members and leadership; ensure all required follow-up tasks are completed in a timely manner
• Assists with special projects as needed/required
• Working hours 8:00am – 5:30pm EST

The Operations Associate, Clinical Pharmacy Operations will report to the Director, Clinical Pharmacy Operations at Devoted Medical. The Director will work in conjunction to support all operational activities associated with the Clinical Pharmacy team.

Attributes to success:

• Highly organized and detail-driven
• Adaptable and flexible, willing to roll your sleeves up and shift priorities
• Collaborative and enjoys working as part of a team
• You thrive in a fast-paced, dynamic environment and are a self-starter
• You excel at solving complex problems but you’re also very happy to make a “to do” list, roll up your sleeves, and get these tasks done
• You are a transparent communicator about your work, what’s going well, and what’s not; and thoughtful about adapting and finding new and innovative ways for improving processes
• You have a passion for making healthcare better; supporting the delivery of care that we would want for your own family members

Desired Skills and experience:

• Ability to work in a startup, fast-paced environment
• Bachelor’s degree strongly preferred
• 2+ years professional experience in operations, workflow management and/or process management, in a medical setting strongly preferred
• Bilingual in Spanish a plus

Salary Range: $57,700 – $78,800 annually

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus or commission eligibility for all roles
• Parental leave program
• 401K program
• And more….

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

The salary and/or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity).

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.