Operations Assistant | E-Commerce

Title: Operations Assistant | E-Commerce (Remote)

Location: worldwide

Type: Full-Time

Job Description:

Join Veta Virtual as an Operations Assistant for an E-Commerce US Company!

Are you a detail-oriented professional passionate about delivering exceptional service in a fast-paced e-commerce environment? Veta Virtual invites you to join our remote team, supporting one of our Top Clients: a creative and innovative US-based brand. Play a key role in managing operations, ensuring customer satisfaction, and helping the brand grow through exceptional support and professionalism.

About Us:

At Veta Virtual, we redefine business support by providing tailored solutions across industries like e-commerce, healthcare, and professional services. Since 2021, our people-first approach has enabled us to build meaningful client relationships while delivering excellence. As we continue to grow, we’re looking for driven professionals to join our mission-driven team.

Your Role as an Operations Assistant:

In this role, you’ll be at the heart of operations, supporting order management, customer interactions, and business development. Your responsibilities include:

• Order Fulfillment & Tracking: Process orders, coordinate with warehouses, confirm with vendors, and ensure timely dispatch and delivery.
• Customer Relationship Management: Communicate professionally with wholesale clients and retail outlets via email, providing timely updates and building trust.
• Invoicing & Reporting: Handle invoices through QuickBooks Online and ensure accurate record-keeping for all transactions.
• E-Commerce Support: Engage with the Faire Marketplace, respond to customer inquiries, and participate in monthly marketing meetings.
• Upselling Opportunities: Proactively identify subtle ways to promote the brand and enhance customer loyalty.

What You’ll Need:

• Experience: 3+ years in a relevant role such as virtual/operations assistance, customer service, or e-commerce support.
• Tech Skills: Proficiency in QuickBooks Online, online marketplaces, and navigating digital tools.
• Communication: Excellent email etiquette and relationship-building skills with a fun, kind, and professional tone.
• Attention to Detail: A strong focus on accuracy, especially with numbers and order details.
• Trustworthiness: Ability to handle sensitive financial information with integrity.

What We Offer:

• Competitive Salary: $1,200-$1,500 USD per month, depending on experience.
• Flexible Work Environment: Fully remote role with an 8-hour shift (Monday-Friday) based on US PST.
• Paid Time Off: 3 weeks of PTO plus US holidays to support work-life balance.
• Supportive Culture: Be part of a mission-driven team dedicated to excellence and collaboration

Our Values:

• Growth Mindset: Turning challenges into opportunities.
• Fearless Integrity: Acting with honesty and transparency.
• Execution Excellence: Striving for the highest quality.
• Compassionate Connection: Building meaningful relationships.
• Reliability and Trust: Being dependable and responsible.

Ready to Make an Impact?
Apply today and join our dynamic, growth-focused team at Veta Virtual. We’ll review your application and respond within 1-3 business days.