Online Tutoring Center Manager

Online Tutoring Center Manager

Job Category: Faculty

Requisition Number: ONLIN002381

• Full-Time
• Remote
• United States

This position will can be a Remote position based in the Continental United States.

Transform your Career at ECPI University

Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor’s and Master’s Programs.

Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum. Visit www.ecpi.edu/employment to learn more about how you can help people improve their lives through education.

Position Summary

Role Overview: The Online Tutoring Center Manager oversees the online tutoring services. They lead a team of PASS (Program Academic Support Specialists) and other tutors to ensure consistency and effective tutoring practices, student outreach, engagement, and continuous improvement. This role involves managing and mentoring the PASS and other tutors, tracking and reporting on tutoring sessions, and working with program directors and online academic administration to increase use of the tutoring services and ultimately contribute to student success.

Responsibilities:

PASS/Tutor Training and Development:

• Stay current in online tutoring trends and technologies.
• Train PASS/tutors on effective tutoring techniques and student-centered learning approaches.
• Develop and foster a collaborative environment among PASS/tutors across disciplines where best practices are shared.
• Design and assign special projects to PASS/tutors to enhance and expand tutoring center resources.

• Conduct annual performance evaluations for PASS/tutors.

Data Collection & Reporting:

• Maintain accurate records of tutoring sessions, PASS/tutor availability, and session outcomes.
• Analyze data to identify trends and areas for improvement.

Quality Assurance:

• Observe tutoring sessions regularly.
• Provide constructive feedback to PASS/tutors to identify areas of improvement.

Student Outreach & Persistence:

• Develop a communication plan to ensure consistency and effectiveness in outreach.
• Design monthly promotional materials for the tutoring center to attract students and advertise services.
• Attend weekly programmatic persistence meetings (with applicable PASS/tutors) and ensure PASS/tutors are prepared to participate in discussions of students identified as high risk.

Qualifications

Education/Experience:

Master’s degree or equivalent combination of education and experience.

1-2 years of experience working in higher education tutoring.

Skills/Abilities:

• Demonstrated knowledge and understanding of both current practices and emerging trends in tutoring (and tutoring at a distance).
• Ability to collect, analyze and present data.
• Proven emotional intelligence and relationship-building skills.
• Ability to make effective decisions independently.
• Ability to interact and communicate effectively via phone and video with diverse students.
• Ability to prioritize multiple, competing tasks and meet deadlines in a fast-paced environment
• Ability to lead and motivate a team of tutors, provide guidance, and foster professional development.
• Excellent interpersonal skills, verbal and written communication skills
• Orientation toward results

Technical Requirements:

Reliable high-speed internet required.

Benefits of Employment

ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click HERE.

Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.